User Engagement SME

Open Systems Technologies Corporation is a leader in the government contracting marketplace, providing Enterprise Security and Cloud Computing solutions to support large organizations. Our capabilities include supplying federal government entities and private businesses with software development, scientific and engineering technical assistance, systems integration, and enterprise security. Since its founding in 1996, OST has been committed to delivering high-quality, best-in-class results that bring added value to our clients while investing in our employees’ futures by providing exciting projects to work on, and robust benefits to include technical training and certifications, relocation assistance and a 401K match with immediate vesting.

Open Systems Technologies is seeking a User Engagement SME to support a large government-end client.

Are you looking to transform the way a user interacts with systems and programs that impact intelligence-related outcomes? You know that a good system is more than just the code, infrastructure, and a nice-looking interface, it’s the way it addresses a user’s needs. As a UX strategist, you put yourself in the user’s place to understand the best ways they can engage with the program. We are seeking a highly skilled User Engagement SME to support a large-scale Agile software development program for a government client. This role serves as a critical bridge between end users, product teams, and program leadership, ensuring that mission needs, operational constraints, and user requirements are accurately captured, validated, and translated into actionable backlog items. With all the information available today, it takes a skilled intelligence professional to know how to engage and support their clients in the right ways. With the critical decisions made in our government every day, we need an intelligence professional like you to do just that. As a User Engagement SME, you use your specialized experience and attention to detail to ensure end users are connected to the system and that stakeholder priorities are evaluated and met. If you have strong analytical skills and a problem-solving mindset, we have an opportunity to use those skills to lead critical user engagement activities. This is a chance to broaden your skillset into areas like mission awareness, technical mastery, relationship and trust building, and managing multiple expectations. As a technical leader, you’ll identify new opportunities to help your clients meet their toughest program adoption challenges. Work with us as we provide the right information at the right time to support the critical priorities of our space and military intelligence client.

What You’ll Work On:

• Lead user engagement activities throughout the Agile development lifecycle, ensuring user perspectives influence product outcomes.
• Capture, validate, and translate user needs and operational requirements into clear, actionable stories and backlog items.
• Collaborate and act as a liaison between cross-functional teams, including product owners, engineers, and leadership, to align solutions with mission outcomes.
• Design and implement engagement strategies that align with user needs, behaviors, and feedback.
• Facilitate forums to gather and analyze user feedback from multiple channels such as surveys, reviews, and support tickets.
• Work with developer teams to incorporate insights into improvements.
• Turn user feedback into strategic action, build lasting relationships, and drive both satisfaction and business outcomes.
• Document feedback in requisite systems to track outcomes and update status to users.
  
  

You Have:

• 6 years of experience with user engagement, including user onboarding, UX/UI design, and product adoption
• 4 years of experience supporting the intelligence community
• Experience working in fast-paced environments where user-centric insights directly influence program success
• Ability to work closely with users or operators to engage them with the requisite systems or tools, help them understand functionality and problem solve issues, interface effectively with government customers, external organizations, and internal teams, and provide resources to ensure users' needs are met, so they can maximize system capabilities
• Ability to identify and execute forums to engage users in system functions, provide information or training, and promote system benefits
• Ability to use forums to collect user feedback, adjudicate with the customer, and follow processes to route feedback to developers
• Ability to advocate for users and translate their feedback into actionable changes, stay informed with evolving user behaviors and platform trends, and persuade teams to adopt engagement-focused initiatives
• Ability to work effectively with remote teams, use available collaboration tools to ensure connection with stakeholders is consistent, and distill complex technical information into clear, logical, and concise summaries
• TS/SCI clearance with a polygraph
• Bachelor’s degree
  
  

Nice If You Have:

• Experience with space domain awareness
• Experience with systems engineering
• Ability to effectively brief and interface with government customers and leadership
• Possession of excellent verbal and written communication skills
• Possession of excellent organization, analytical, and interpersonal skills
• UX, Analytics, or Digital Marketing Certification
  
  

Benefits

OST is an Equal Opportunity Employer and has been operating since 1996 providing support on various contracts with Government agencies. We offer a comprehensive benefits package that includes 3 weeks paid time off, 11 Federal Holidays, medical/dental coverage, STD, LTD, Life Insurance, AD&D, 401k with up to 4% match, and end-of-year profit sharing.