What are the responsibilities and job description for the Support Generalist position at Open Systems Technologies Corporation?
Open Systems Technologies Corporation is a leader in the government contracting marketplace, providing Enterprise Security and Cloud Computing solutions to support large organizations. Our capabilities include supplying federal government entities and private businesses with software development, scientific and engineering technical assistance, systems integration and enterprise security. Since its founding in 1996, OST has been committed to delivering high-quality, best-in class results that bring added value to our clients, while investing in our employees’ futures by providing exciting projects to work on, and robust benefits to include technical training and certifications, relocation assistance and a 401K match with immediate vesting.
Top Secret With Full Scope (FSP) Required.
(U) This is Support Generalist work in the WMA area. The work entails providing support expertise to customers across the Agency to satisfy moderately-complex to complex specialized customer requirements in all areas of support. The contractor performing this work must build and maintain relationships with Sponsor counterparts, colleagues in other U.S. Government agencies (OGA), and internal and external commercial service providers. The diverse customer base requires contractor to demonstrate and apply considerable knowledge of differing protocols for interacting with Sponsor leadership, IC, OGA, military, and contractor populations. Depending on area of assignment, the contractor’s focus and emphasis is on responding to tasks in accordance with the technology and culture of the Sponsor’s service center/work unit and OGA in addition to meeting the Sponsor’s regulatory and business processes, and requirements. This type of environment adds complexity to the work and requires adaptability as well as strong verbal and written skills, sufficient to effectively respond to customer requirements.
(U) Support Generalist work is performed with minimal review and guidance from a more experienced Sponsor staff officer assigned to the service center/work unit.
(U) Short Summary
(U) The scope of Support Generalist work entails providing support expertise to customers across the enterprise to satisfy moderately-complex to complex specialized customer requirements in all areas of support. The contractor performing this work must build and maintain relationships with Sponsor counterparts, colleagues in other U.S. Government agencies (OGA), and internal and external commercial service providers. The diverse customer base requires contractor to demonstrate and apply considerable knowledge of differing protocols for interacting with Sponsor leadership, IC, OGA, military, and contractor populations.
(U) Knowledge, Skills And Abilities
(U) Required:
(U) Ability to focus on detail and apply excellent organizational skills to taskings.
(U) Ability to manipulate and analyze large volumes of data to identify trends and make recommendations on processes.
(U) Ability to apply critical thinking skills to resolve moderate to complex issues with minimum guidance and assistance from more experienced contractor or staff team members
(U) Ability to develop and provide subject matter expertise in assigned support discipline(s)
(U) Demonstrated ability to provide clear, concise and transparent communications in both written and oral format.
(U) Effective customer service skills demonstrated by a readiness/willingness to offer assistance and instruction to customers on matters of the assigned work unit’s specialized service
(U) Must possess strong Outlook skills (i.e., schedule meetings, coordinate conference rooms/VTCs).
(U) Ability to quickly develop and/or obtain:
(U) Sponsor-specific expertise of assigned work unit or support discipline
(U) Ability to adapt to changing work requirements and priorities
(U) Minimum Qualifications
(U) Experience:
(U) Required: A minimum of four (4) years of progressively responsible administrative or customer support experience. Applicable higher education may be substituted for up to one (1) year of work experience.
(U) Preferred: At least two (2) years of the four (4) years total experience supporting the Sponsor.
(U) Education:
(U) Required: High School Diploma or GED
(U) Preferred: Bachelors’ degree
Travel: Contractor may be required to travel inside and outside the WMA or OCONUS for this effort. If travel is required outside of the WMA or OCONUS, the contractor shall pre-coordinate and receive approval prior to travel from COTR and GTM.
Core hours: 8:00am – 4:00pm, no exceptions.
Benefits
OST is an Equal Opportunity Employer and has been operating since 1996 providing support on various contracts with Government agencies. We offer a comprehensive benefits package that includes 3 weeks paid time off, 11 Federal Holidays, medical/dental coverage, STD, LTD, Life Insurance, AD&D, 401k with up to 4% match, and end-of-year profit sharing.
Top Secret With Full Scope (FSP) Required.
(U) This is Support Generalist work in the WMA area. The work entails providing support expertise to customers across the Agency to satisfy moderately-complex to complex specialized customer requirements in all areas of support. The contractor performing this work must build and maintain relationships with Sponsor counterparts, colleagues in other U.S. Government agencies (OGA), and internal and external commercial service providers. The diverse customer base requires contractor to demonstrate and apply considerable knowledge of differing protocols for interacting with Sponsor leadership, IC, OGA, military, and contractor populations. Depending on area of assignment, the contractor’s focus and emphasis is on responding to tasks in accordance with the technology and culture of the Sponsor’s service center/work unit and OGA in addition to meeting the Sponsor’s regulatory and business processes, and requirements. This type of environment adds complexity to the work and requires adaptability as well as strong verbal and written skills, sufficient to effectively respond to customer requirements.
(U) Support Generalist work is performed with minimal review and guidance from a more experienced Sponsor staff officer assigned to the service center/work unit.
(U) Short Summary
(U) The scope of Support Generalist work entails providing support expertise to customers across the enterprise to satisfy moderately-complex to complex specialized customer requirements in all areas of support. The contractor performing this work must build and maintain relationships with Sponsor counterparts, colleagues in other U.S. Government agencies (OGA), and internal and external commercial service providers. The diverse customer base requires contractor to demonstrate and apply considerable knowledge of differing protocols for interacting with Sponsor leadership, IC, OGA, military, and contractor populations.
(U) Knowledge, Skills And Abilities
(U) Required:
(U) Ability to focus on detail and apply excellent organizational skills to taskings.
(U) Ability to manipulate and analyze large volumes of data to identify trends and make recommendations on processes.
(U) Ability to apply critical thinking skills to resolve moderate to complex issues with minimum guidance and assistance from more experienced contractor or staff team members
(U) Ability to develop and provide subject matter expertise in assigned support discipline(s)
(U) Demonstrated ability to provide clear, concise and transparent communications in both written and oral format.
(U) Effective customer service skills demonstrated by a readiness/willingness to offer assistance and instruction to customers on matters of the assigned work unit’s specialized service
(U) Must possess strong Outlook skills (i.e., schedule meetings, coordinate conference rooms/VTCs).
(U) Ability to quickly develop and/or obtain:
(U) Sponsor-specific expertise of assigned work unit or support discipline
(U) Ability to adapt to changing work requirements and priorities
(U) Minimum Qualifications
(U) Experience:
(U) Required: A minimum of four (4) years of progressively responsible administrative or customer support experience. Applicable higher education may be substituted for up to one (1) year of work experience.
(U) Preferred: At least two (2) years of the four (4) years total experience supporting the Sponsor.
(U) Education:
(U) Required: High School Diploma or GED
(U) Preferred: Bachelors’ degree
Travel: Contractor may be required to travel inside and outside the WMA or OCONUS for this effort. If travel is required outside of the WMA or OCONUS, the contractor shall pre-coordinate and receive approval prior to travel from COTR and GTM.
Core hours: 8:00am – 4:00pm, no exceptions.
Benefits
OST is an Equal Opportunity Employer and has been operating since 1996 providing support on various contracts with Government agencies. We offer a comprehensive benefits package that includes 3 weeks paid time off, 11 Federal Holidays, medical/dental coverage, STD, LTD, Life Insurance, AD&D, 401k with up to 4% match, and end-of-year profit sharing.