What are the responsibilities and job description for the ServiceNow QA Engineer position at Open Systems Inc.?
Title: ServiceNow QA Engineer
Location: Atlanta, GA 3038 (Hybrid: 3x/week)
Job Description:
Our client’s IT Department is seeking a ServiceNow QA Engineer to ensure the quality and reliability of IT Service Management Operational processes on the ServiceNow platform. The ideal candidate will work closely with a Product Owner and cross-functional teams to understand business requirements and develop comprehensive test strategies. This role involves designing, developing, and executing test cases using ServiceNow Test Management and Automated Test Framework (ATF) to validate functionality and performance.
This position requires a balance of technical expertise and exceptional interpersonal skills, making the candidate a guiding force for the ServiceNow team. The role includes onsite work three days per week and participation in a 24x7x365 scheduled rotation.
Responsibilities:
Testing & Quality Assurance:
Define best practices for test management and execution.
Develop and execute manual and automated test cases, ensuring alignment with requirements/user stories.
Decompose user stories into robust test cases and scenarios.
Create and maintain automated test cases in ATF for upgrades and other activities.
Perform/support various testing activities: unit, integration, regression, and user acceptance testing.
Identify gaps in test coverage and create additional test cases as needed.
Report and track defects, ensuring resolution in collaboration with developers and process owners.
Collaboration & Communication:
Actively communicate with the development team and stakeholders on testing strategies and progress.
Lead cross-team testing efforts and facilitate sessions for complex user stories.
Engage stakeholders to gather requirements, brainstorm testing scenarios, and ensure product quality.
Coordinate and review testing processes with the Product Owner and team members.
Leadership & Strategy:
Formulate testing strategies with a focus on Test Driven Development (TDD).
Supervise all testing phases, especially during platform upgrades.
Provide training and best practices guidance to team members.
Maintain documentation and knowledge articles related to testing processes.
Act as the SME and QA point of contact for IT Service Management Operations.
Continuous Improvement:
Stay updated on ServiceNow platform updates and testing trends.
Identify opportunities to improve customer satisfaction and testing efficiencies.
Analyze testing metrics and provide actionable insights to stakeholders.
Education Required:
Bachelor’s degree in IT, Computer Science, or a related field.
Skills Required:
Proficiency in ServiceNow Test Management and ATF.
Experience developing test cases linked to requirements/user stories.
Strong expertise in defect management, tracking, and resolution.
Solid understanding of Agile (SCRUM) development methodologies.
Familiarity with ITIL standards and SDLC processes.
Hands-on experience with tools like Jira, Jenkins, and CI/CD pipelines.
Programming knowledge: JavaScript, XML, HTML, CSS, REST, and Angular.
Exceptional communication and collaboration skills.
Preferred Skills/Certifications (Not Mandatory):
ServiceNow Certifications: Automated Test Framework Fundamentals, Certified System Administrator/Developer.
Automation Tools: Selenium, Appium, UFT, Tosca, Vision AI.
Methodologies & Standards: ITIL, DevOps/DevSecOps, Agile/Safe.
Integrated Systems: qTest, Jira, Sauce Labs.
Experience Preferred (Not Mandatory):
Automation: 3 years with tools like ATF, Selenium, or similar.
Testing Strategy: 5 years in Agile/DevOps testing methodologies.
Leadership: Experience leading testing efforts, defining test strategies, and managing KPIs.
End-to-End Testing: Proven ability to design and execute in-depth test scenarios.
Why Join?
This role offers the opportunity to make a significant impact by ensuring the quality of critical IT processes on the ServiceNow platform while working in a dynamic and collaborative environment.
Apply today to be part of an innovative team driving excellence in IT Service Management!
