What are the responsibilities and job description for the Automotive Service Advisor position at Open Road Auto Group?
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Open Road Auto Group is looking for a Service Advisor to join our team and help us continue delivering exceptional service.
As a Service Advisor at Open Road, you will play a crucial role in ensuring a seamless experience for our customers. You will be the primary point of contact for customers visiting our service center, guiding them through the vehicle repair process, and ensuring their needs are met. Your responsibilities will include:
Key Responsibilities:
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Open Road Auto Group is looking for a Service Advisor to join our team and help us continue delivering exceptional service.
As a Service Advisor at Open Road, you will play a crucial role in ensuring a seamless experience for our customers. You will be the primary point of contact for customers visiting our service center, guiding them through the vehicle repair process, and ensuring their needs are met. Your responsibilities will include:
Key Responsibilities:
- Customer Engagement: Greet customers, understand their service requirements, and provide a warm and welcoming experience
- Service Recommendations: Consult with customers to assess their vehicle's needs, provide service recommendations, and explain repair options
- Estimates and Quotes: Prepare accurate cost estimates for repairs and provide transparent quotes to customers
- Scheduling: Schedule service appointments and ensure efficient allocation of resources in the service department
- Communication: Keep customers informed about the progress of their vehicle repairs and address any questions or concerns
- Quality Assurance: Verify completed work meets our high-quality standards and discuss the repairs with customers upon pickup
- Documentation: Maintain accurate service records, including invoices and repair orders
- Customer Satisfaction: Ensure customer satisfaction by addressing any issues promptly and professionally
- Stable and Competitive Compensation Plan
- Additional bonuses and incentives offered monthly to align with current market conditions
- Paid Training both On the Job and Manufacturer/Professional Development
- Up to 3 Weeks Paid Vacation
- Paid time off and holidays
- Health, HSA, dental, and vision insurance
- 401(k)
- Free life insurance
- Supplemental insurance (i.e short term disability, accident)
- Employee purchase/lease program
- Employee pricing on service work
- Management development opportunities
- A positive outgoing team player who is focused on providing above-industry-standard customer service
- The ability to multi-task and be meticulous in a fast-paced work environment
- Effective communication & organizational skills
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