What are the responsibilities and job description for the Salesforce Administrator position at Open Network Exchange?
Job Details
Under the direction of the Director of Information Technology, the Salesforce Administrator/IT Operations Coordinator is responsible for overseeing the management, optimization, and integration of business-critical systems to ensure alignment with organizational goals. This role focuses on system administration, process automation, project management, and data-driven insights, with a strong emphasis on Salesforce, Smartsheet, and other enterprise platforms. The position works cross-functionally to drive efficiency, support IT strategy, and enhance business processes through technology.
Key Responsibilities:
- Oversee the configuration, maintenance, and performance of Salesforce, Smartsheet, BrightSign, and other enterprise platforms
- Manage user roles, permissions, workflows, and automation across business systems
- Ensure smooth integration of IT systems to improve operational efficiency and data accuracy
- Analyze business workflows and implement technology-driven process optimizations
- Leverage automation tools to enhance efficiency (e.g., Salesforce Flow, Process Builder, API integrations)
- Identify and resolve system inefficiencies, ensuring optimal user experience
- Lead IT-driven projects related to system upgrades, process automation, and software integrations
- Work with stakeholders to gather requirements, implement solutions, and ensure adoption
- Oversee project timelines, milestones, and budgets
- Serve as the subject matter expert for enterprise systems within the IT team
- Develop training materials and conduct user adoption programs for business tools
- Act as the primary liaison between IT, business units, and external vendors
Qualifications:
- Bachelor s degree in Information Technology, Business Systems, or a related field
- 4 years work experience in IT operations, business systems administration, or technology project management
- Strong expertise in Salesforce Administration, Smartsheet, BrightSign, or similar enterprise platforms
- Experience with data reporting tools and automation technologies
- Familiarity with API integrations, workflow automation, and system configurations
- Proficiency in SQL, reporting tools, and business intelligence platforms is a plus
- Knowledge of IT security policies, compliance, and data governance best practices.
- Excellent problem-solving, analytical, and organizational skills
- Strong communication abilities to collaborate with technical and non-technical teams
- Ability to manage multiple projects and drive system improvements.
Preferred Certifications:
- Salesforce Administrator, Advanced Administrator, or Platform App Builder
- ITIL Foundation Certification
- Project Management Professional (PMP)
- Certified Associate in Project Management (CAPM)
About ONE
Welcome to ONE! While we re headquartered in sunny Arizona, we ve always got travel on our minds. We re in the business of creating transformational technology and business solutions using our decades of expertise creating unique programs and products combined with next generation technology. With over 30 years of experience with some of the world s most respected brands in the travel, finance, entertainment, technology, education and retail industries, we re a leader in the loyalty travel solutions space.
Join us and get ready to grow with us! Our passionate and talented team members encourage a collaborative work environment where ideas and innovation have no limit. We re always looking for awesome new people to come aboard!
We hope to welcome you to the team soon!
What We Offer
- Exclusive Team Member Travel Discounts
- Affordable Medical Insurance
- 100% Employer Paid Dental and Vision Insurance
- HSA with Company Contribution
- 401(k)
- Basic and Voluntary Life & AD&D
- Pet Benefits
- Free Parking
- Amazing Culture!
ONE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
