Help Desk Associate I

Welcome to ONE!

While we’re headquarters are in sunny Arizona, we’ve always got travel on our minds. We’re in the business of creating transformational technology and business solutions using our decades of expertise, creating unique travel programs and products combined with next generation technology.

Key Responsibilities

• Assist in maintaining, configuring, and supporting the organization’s IT infrastructure, including servers, networking equipment, operating systems, and software applications.
• Help perform system and software upgrades, system backup, and recovery operations.
• Monitor system performance and troubleshoot issues to ensure security and efficiency.
• Document IT supports activities and maintains records of system configurations and inventories.
• Collaborate with the IT team to enhance system reliability and performance.
• Provide technical support to end users and resolve issues in a timely manner.
• This can include off-site visits to our contracted partners and brands.
• Participate in IT projects under direct supervision, contributing to the deployment of new technologies and systems.
• Assist in managing user accounts and permissions, ensuring compliance with company policies.
• Support disaster recovery plans and participate in data integrity checks.
• Participate in departmental on-call rotation, providing after-hours support as needed.
• New and existing workstation relocations upon request.
• Workstation reprovisioning of broken equipment

• Associate’s degree in computer science, Information Technology, or related field and/or a combination of education and experience
• Basic understanding of computer network systems, architecture, and terminology
• Proficiency in Windows and/or Linux operating systems System Administrator I Job Description 2
• Strong problem-solving skills and the ability to handle multiple tasks with attention to detail

Preferred

• 2 years’ experience in IT support or system administration
• IT certifications such as CompTIA A , Network , Security , or vendor-specific certifications like CCNA, JNCIA or FCA
• Experience with system monitoring tools and basic network configurations

What we offer:

• Exclusive Team Member Travel Discounts
• Affordable Medical Insurance
• 100% Employer Paid Dental and Vision Insurance
• HSA with Company Contribution
• 401(k)
• Basic and Voluntary Life & AD&D
• Pet Benefits
• Covered Parking
• Amazing Culture!

Office Highlights – Scottsdale, AZ

• Modern office design
• A fully equipped gym is available to all employees
• Basketball Court – Perfect way to take a break and recharge during the day!

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)

*ONE* is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.