Chat Sales Agent - Onsite

Welcome to ONE! While we’re headquartered in sunny Arizona, we’ve always got travel on our minds. We’re in the business of creating transformational technology and business solutions using our decades of expertise creating unique programs and products combined with next generation technology. With over 30 years of experience with some of the world’s most respected brands in the travel, finance, entertainment, technology, education, and retail industries, we’re a leader in the loyalty travel solutions space.

Join us and get ready to grow with us! Our passionate and talented team members encourage a collaborative work environment where ideas and innovation have no limit. We’re always looking for awesome new people to come aboard!

Summary/Objective

• Provide immediate response to chat guests

• Manage concurrent chats engage with multiple customers at the same time.

• Determine the quickest, most effective ways to answer a guest’s questions by listening to their concerns, issues and questions while maintaining a positive attitude and closing a sale.

• Convert chat guests into viable sales prospects by creating desire for online customers to speak to the sales team

• Understand and guide guests through their experience on the website through chat as part of the sales continuation journey

• Ensure guest information is accurate and provided to the sales team in a timely manner

• Appropriately handle customer escalations with the goal of maintaining positive customer experience

• Educate online guests on current/future new product offerings, developing new revenue from existing customers by selling additional products and services through use of recommended sales techniques

• Answer all guest product and service questions, assisting the guest in booking their cruise, and validate complete bookings that are placed via chat

• Follow up with online customers using the tools and process provided

• Other duties as assigned
• 2-3 years of experience in an online customer service or sales role

• High School Diploma

• Strong reading comprehension and written communication skills

• Exceptional typing skills

• Ability to work with Microsoft Office Suite and other computer programs

• Cruise sales and service knowledge a plus

• Ability to respond to customer inquiries in a timely manner

• Goal and detail oriented

• Ability to apply appropriate sales techniques and adapt

• Business casual attire is required for this role reflecting a polished appearance.

• $22.00 per hour commission.

• Exclusive Team Member Travel
• DiscountsAffordable
• Medical Insurance
• 100% Employer Paid Dental and Vision Insurance
• HSA with Company Contribution
• 401(k)
• Basic and Voluntary Life & AD&D
• Pet Benefits
• Covered Parking
• Amazing Culture!

• Modern office design
• A fully equipped gym is available to all employees
• Basketball Court – Perfect way to take a break and recharge during the day!

• Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)