What are the responsibilities and job description for the Unified Communications Technical Engineer position at Open Exchange Inc?
We are seeking a highly technical Unified Communications (UC) Engineer with deep Zoom expertise and strong working knowledge of Microsoft Teams, Webex, and Cisco collaboration platforms.
This role engineers, configures, and supports enterprise-grade virtual events and serves as a senior escalation point during high-visibility live productions. The ideal candidate combines hands-on platform engineering with strong network fundamentals and live production experience.
This is not a helpdesk role, it is a live event engineering position operating in high-pressure, time-sensitive environments where reliability and redundancy are critical.
Key Responsibilities
Platform Engineering
- Architect and configure Zoom Meetings, Webinars, Events, Backstage, Rooms, and ISO workflows
- Configure Teams Live Events, Webex Events, and Cisco Meeting Server sessions
- Support cross-platform interoperability (Zoom/Teams/Webex and SIP/H.323)
- Maintain standardized build templates and admin configurations
Live Event Engineering & Escalation
- Provide Tier 2/3 escalation support during live events
- Troubleshoot real-time audio/video, encoding, and signal routing issues
- Diagnose network performance (latency, jitter, packet loss, QoS)
- Design redundancy and failover protocols
- Lead incident response and structured RCA documentation
Network & Systems Support
- Conduct stress testing and capacity planning
- Support hybrid and cloud-based architectures
Optimization & Automation
- Implement feature updates and platform improvements
- Develop configuration playbooks and documentation
- Identify automation opportunities (target 30–40% reduction in manual setup)
- Contribute to long-term scalability planning
Required Qualifications
- 4 years hands-on Zoom platform experience (Meetings, Webinars, Admin, Rooms)
- Working knowledge of Microsoft Teams and Webex
- Experience supporting enterprise-scale live productions
- Strong understanding of networking fundamentals and SIP/H.323
- Experience with RTMP and video routing workflows
- Strong escalation management and documentation skills
Core Competencies
- Calm under pressure
- Systems thinker
- Detail-oriented problem solver
- Ownership mindset
- Player/coach mentality
#LI-OE
Salary : $80,000 - $120,000