Hotel General Manager (Suburban Studios) - Waterloo, IA

Job Overview
We are seeking an energetic and dynamic Hotel General Manager to lead our suburban hotel property in Waterloo. This pivotal role requires a passionate leader who thrives in a fast-paced hospitality environment, ensuring exceptional guest experiences while driving operational excellence. As the Hotel General Manager, you will oversee all aspects of hotel operations, foster a welcoming atmosphere, and develop strategies to maximize revenue and guest satisfaction. Your leadership will inspire teams, uphold brand standards, and ensure the property runs smoothly and profitably.

Duties

• Lead and motivate the hotel team to deliver outstanding guest services, ensuring every visitor feels valued and cared for.
• Oversee daily operations including front desk management, guest relations, housekeeping, maintenance, and food & beverage services.
• Manage hotel revenue by implementing effective pricing strategies, overseeing budgeting processes, and controlling expenses to meet financial goals.
• Supervise staff recruitment, training, scheduling, and performance evaluations to build a high-performing team aligned with hospitality standards.
• Maintain excellent guest relations by resolving issues promptly and ensuring a memorable stay for all visitors.
• Oversee night audit procedures, ensuring accurate financial reporting and compliance with hotel policies.
• Implement marketing initiatives to increase occupancy rates and enhance the hotel's reputation within the community.
• Utilize multi-line phone systems with professional phone etiquette to handle inquiries efficiently and courteously.
• Ensure compliance with safety regulations and uphold high standards of cleanliness, security, and hospitality service.

Requirements

• Proven experience in hotel management or hospitality leadership roles with supervising responsibilities.
• Strong background in revenue management, budgeting, and human resources within a resort or hotel setting.
• Exceptional customer service skills with a focus on guest satisfaction and relationship building.
• Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively.
• Demonstrated leadership skills with the ability to motivate teams and foster a positive work environment.
• Knowledge of front desk operations, night audit procedures, and multi-line phone systems.
• Excellent communication skills including phone etiquette and guest interaction expertise.
• Experience in hospitality management software and reservation systems is preferred.
• Ability to handle multiple priorities efficiently while maintaining attention to detail in a fast-paced environment. Join us as we create memorable experiences for our guests while leading a passionate team dedicated to excellence! This paid position offers an exciting opportunity for growth within the hospitality industry—where your leadership truly makes a difference every day!

Pay: From $45,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person

Salary : $45,000