What are the responsibilities and job description for the Scheduler position at Open Door Health Services?
Scheduler
Department/Location: Scheduling and Live Ops
Reports To: Scheduling and Live Ops Manager
Classification: Non-Exempt | Full Time
Reports To: Scheduling and Live Ops Manager
Classification: Non-Exempt | Full Time
Schedule: Monday – Friday, 8a to 5p
Open Door Health Services is seeking a full-time Scheduler at 333 S. Madison St. in Muncie, Indiana.
Overview
As an Open Door Scheduler, you will be part of a supportive, interdisciplinary team providing high-quality, compassionate support to individuals and families. Schedulers perform a variety of patient focused duties including answering incoming calls, directing calls, scheduling patient appointments, and confirming patient appointments. You will work closely with medical staff and to ensure flow and accuracy of scheduling meets patient and clinic’s needs.
As a Federally Qualified Health Center, Open Door Health Services provides comprehensive primary, urgent, preventive, and select specialty services and social support programs for individuals and families, regardless of their ability to pay. Our patients represent diverse backgrounds, life experiences, capacities, and orientations.
Location
This position is located at 333 S. Madison St. After successful training, this role does have potential for hybrid remote work.
Roles & Responsibilities
In this role, you will:
- Handle scheduling responsibilities including answering multi-line phones, entering patient data, and managing provider schedules in the EMR system.
- Coordinate patient appointments (scheduling, confirming, and rescheduling) to support smooth clinic operations.
- Follow insurance guidelines, communicate scheduling issues to management, and document patient concerns for clinical staff.
- Maintain strict patient confidentiality while supporting overall clinic goals of improving community well-being.
- Exercise strong communication, organization, customer service, problem-solving skills, and the ability to work independently under pressure.
Successful candidates will:
- Demonstrate a commitment to ethical, inclusive, and patient-centered care.
- Exhibit Open Door values: Esteeming the Team, Maximizing Potential, Doing the Right Thing, Choosing Compassion, and Encouraging Uniqueness
- Be able to react calmly in emergency situations.
- Be able to read, understand, and follow detailed written and oral communication.
- Be able to learn to use and update electronic health records and other online systems.
Qualifications
- High School diploma or GED equivalency preferred.
- Telephone and contact center experience necessary.
- Medical office experience is a plus.
- Bilingual in Spanish, preferred.
About Open Door
For more than 50 years, Open Door Health Services has provided friendly, expert, patient-centered care for East Central Indiana residents, with or without insurance. Services are offered at multiple locations in Muncie and Anderson, Indiana. We are strongly guided by our mission, vision, and values in all we do.
Mission: Our mission is to improve the quality of life of others. We strive to create a better life and future for others, and ourselves, by enhancing the communities where we live, work, and play.
Vision: Open Door Health Services is the preferred partner in East Central Indiana for improving the well-being of individuals and the communities in which they live.
Values: Esteem the Team • Maximize Potential • Do the Right Thing • Choose Compassion • Encourage Uniqueness
Open Door offers:
- An excellent benefit package covering your medical, dental, and vision needs
- Competitive pay
- Supportive team environment
- PTO and vacation time
- Opportunities for learning and career growth
Physical and Environmental Requirements
- Frequent exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to clinic environment.
- Requires corrected vision and hearing to normal range or use of approved adaptive equipment.
- Requires standing, walking or sitting for long periods of time. Occasional bending, stretching or lifting up to 40 pounds.
- Requires the ability to work under stressful situations.