Case Coordinator - Psychiatric Services

Department/Location: Primary Care 333 S. Madison St., Muncie

Reports To: Practice Manager

Classification: Non-Exempt | Full Time

Requires: Medical assistant certification or at least one year work experience in healthcare, preferred

Associate's degree or medical/administrative certification, preferred

Experience With EHRs, Payer Portals, And Authorization Software Preferred.

Schedule: Monday through Friday 8 am to 4:30 pm with 1/2-hour lunch

Open Door Health Services is seeking a full-time Case Coordinator at our main location in Muncie, Indiana.

Overview

As a Case Coordinator you will uphold our Mission, Vision, and Values. In this position, you will be responsible for supporting safe, efficient delivery of Psychiatric services including Spravato (esketamine) therapy by managing prior authorizations, scheduling treatment visits, coordinating referrals, and handling administrative and clinical communications across the care team. You will also track all referrals and prior authorizations to completion and work closely with all staff members to ensure that the patients have timely access to treatment while maintaining regulatory, payer, and facility compliance. This position will work as a Medical Assistant approximately 25% of the day supporting a variety of clinical tasks.

As a Federally Qualified Health Center, Open Door Health Services provides comprehensive primary, urgent, preventive, and select specialty services and social support programs for individuals and families, regardless of their ability to pay. Our patients represent diverse backgrounds, life experiences, capacities, and orientations.

Location

This position is located at 333 S. Madison St. in Muncie.

Roles & Responsibilities

In this role, you will:

• Follows up with the patient and completes the appropriate paperwork/data entry.
• Assist patients with financial counseling, manufacturer copay assistance programs, and community resources, as needed.
• Coordinate appointments for psychiatry, behavioral health counseling, lab testing, and other, as needed.
• Clearly communicate arrival times, transportation, duration, pre-treatment requirements, and post treatment safety precautions as directed by the provider.
• Prepare, submit, and follow-up on insurance Prior Authorization and medication benefits needed for approval for referrals at the request of a clinic provider. Track authorization timelines and appeals; communicate denials and next steps to clinicians and patients.
• Knowledge of medical practice and care to assist patients care.
• Prepares patient for the provider by obtaining vital signs, chief complaint, as well as other data and briefs provider prior to entering the exam room.
• Administers prescribed medications, immunizations and treatments as ordered.
  
  
  

Successful candidates will:

• Demonstrate a commitment to ethical, inclusive, and patient-centered care
• Exhibit Open Door values: Esteeming the Team, Maximizing Potential, Doing the Right Thing, Choosing Compassion, and Encouraging Uniqueness
• Be able to react calmly in emergency situations
• Be able to read, understand, and follow detailed written and oral communication
• Be able to learn to use and update electronic health records and other online systems
  
  
  

Qualifications

• High School diploma or GED equivalence.
• Associate’s degree or medical/administrative certification preferred.
• Experience with EHRs, payer portals, and authorization software preferred.
• CMA, RMA or CCMA Certification is preferred at hired, required to be maintained through ODHS post hire.
• No clinical experience necessary if certified. Must have at least 1 year work experience in health care in clinic/office if not certified.
  
  
  

About Open Door

For more than 50 years, Open Door Health Services has provided friendly, expert, patient-centered care for East Central Indiana residents, with or without insurance. Services are offered at multiple locations in Muncie and Anderson, Indiana. We are strongly guided by our mission, vision, and values in all we do.

Mission: Our mission is to improve the quality of life of others. We strive to create a better life and future for others, and ourselves, by enhancing the communities where we live, work, and play.

Vision: Open Door Health Services is the preferred partner in East Central Indiana for improving the well-being of individuals and the communities in which they live.

Values: Esteem the Team

• Maximize Potential
• Do the Right Thing
• Choose Compassion
• Encourage Uniqueness
  
  
  

Open Door offers:

• An excellent benefit package covering your medical, dental, and vision needs
• Competitive pay
• Supportive team environment
• PTO and vacation time
• Opportunities for learning and career growth
  
  
  

Physical And Environmental Requirements

• Frequent exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to clinic environment.
• Requires corrected vision and hearing to normal range or use of approved adaptive equipment.
• Requires standing, walking or sitting for long periods of time. Occasional bending, stretching or lifting up to 40 pounds.
• Requires the ability to work under stressful situations.