Patient Services Representative

Open Door Care Network provides health care and wellness programs to individuals and families in need throughout Westchester, Putnam and Ulster Counties. A pioneer Federally Qualified Health Center, Open Door provides more than 300,000 patient visits annually and serves nearly 60,000 individual patients who might not otherwise have access. Open Door offers integrated services and a holistic approach to building healthier communities. Primary medical care, dental care, integrated behavioral health care, clinical nutrition, wellness programs, and chronic disease management are the foundation of its clinical programs.

Founded as a free clinic in 1972, Open Door’s mission of building healthier communities through accessible, equitable, culturally competent health care has led to site and service expansions. Today, Open Door operates centers in Brewster, Mamaroneck, Mount Kisco, Ossining, Port Chester, and Sleepy Hollow, in addition to eight School-Based Health Centers in the Port Chester and Ossining School Districts, a mobile dental van in Mount Kisco, and a new dental practice in Saugerties, NY. For more information, please visit our website at www.opendoormedical.org.

Open Door is seeking a Patient Services Representative to work in our Port Chester location.  The Patient Services Representative responsibility is to provide secretarial and office management assistance to the clinic director and other office staff. Works under general supervision.

DUTIES AND RESPONSIBILITIES 
•    Provides secretarial and office support for the clinic and its managers
•    Conduct insurance verifications and enter information into the electronic health records
•    Open and schedule all new clients in EHR system
•    Collect all co-payments from clinicians and record in EHR system
•    Maintains strictest confidentiality
•    Schedule and manage the psychiatrist and nurse practitioner schedules
•    Perform receptionist tasks answering incoming calls and route to appropriate department
•    Contact clients on all upcoming scheduled appointments
•    Manage clinic inventory of supplies and necessary paperwork
•    Maintain a clean and safe office environment
•    Perform all other duties as assigned

EXPERIENCE
•    Minimum of three years of administrative experience, including one year in a health care or non- profit organization

QUALIFICATIONS
•    EDUCATION: High school diploma or equivalency is required
•    Bilingual in English and Spanish required
•    Proficient in the use of Microsoft Office programs (Word, PowerPoint, and Excel)
•    Excellent written and verbal communication skills with a culturally diverse population, and superior customer service skills
•    Compassionate, articulate and patient
•    Flexible, responsible, and highly organized with an attention to detail 
•    Strong problem solving, relationship building and advocacy skills
•    Ability to work independently

WORKING CONDITIONS
•    Frequent contact with patients, employees, and outside agencies
•    Frequent exposure to communicable diseases and other conditions common to a health center environment
•    Requires adherence to Infection Control Standard Precautions

PHYSICAL REQUIREMENTS
•    Combination of sitting, standing, and walking

Salary : $20 - $21