What are the responsibilities and job description for the Desktop Support Technician position at Open Door Care Network?
Technical Skills & Qualifications
Ticket management, specifically ServiceNow, experience preferred. Must have experience in working with an enterprise Ticket management system.
Display high-energy, self-motivation, flexibility and an ability to multitask and prioritize demands in a fast-paced environment. Must possess a keen attention to detail and an ability work effectively under pressure
Healthcare IT background preferred, not a must. Experience supporting and maintaining Electronic Medical Records system, e.g. CareLogic, eClinicalWorks and peripherals.
Must be a very organized individual with the ability to clearly document their work in accordance with office procedures.
Excellent knowledge of desktop and laptop PC hardware
Working technical knowledge of current networking protocols, operating systems, and standards.
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation and OEM guides.
Demonstrate strong customer service skills
Demonstrate strong written and verbal communication skills
Experience using remote control software, such as TeamViewer, Windows Remote Desktop Connection
Knowledge on the concepts for Active Directory with the ability to perform password resets, add/transfers/terminations. Knowing GPO management a plus.
Working experience of Microsoft Office 365, incl. Intune MDM
Experience using collaboration tools such as Microsoft Teams, and ZOOM preferred
Experience in working with, and setting up, video conferencing units, such as Microsoft Teams Room solutions and Poly units preferred
Must have experience in administrative, incident response, and operational responsibilities
Experience with Virtual Infrastructure such as VMWare or Azure Virtual Desktop a plus
Requirements
High School diploma and a minimum of 1 year work experience in related field.
Minimum 1-3 Years Experience In An IT Support Role
Fully in office position, limited work from home
Ability to work a 7.5 hour shift between the hours of 8am and 6pm, with Saturday support on a rotational basis
Have a drivers license and own a car as traveling site to site is required
Excellent knowledge of desktop and laptop PC hardware
Microsoft certifications; Windows OS, Office suite and O365 a plus
Team-focused collaborator
Highly organized, selfdirected
ITIL Certification a plus
Engaged in learning and continuous quality improvement
Networking experience; patching, troubleshooting and basic configuration
Ticket management, specifically ServiceNow, experience preferred. Must have experience in working with an enterprise Ticket management system.
Display high-energy, self-motivation, flexibility and an ability to multitask and prioritize demands in a fast-paced environment. Must possess a keen attention to detail and an ability work effectively under pressure
Healthcare IT background preferred, not a must. Experience supporting and maintaining Electronic Medical Records system, e.g. CareLogic, eClinicalWorks and peripherals.
Must be a very organized individual with the ability to clearly document their work in accordance with office procedures.
Excellent knowledge of desktop and laptop PC hardware
Working technical knowledge of current networking protocols, operating systems, and standards.
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation and OEM guides.
Demonstrate strong customer service skills
Demonstrate strong written and verbal communication skills
Experience using remote control software, such as TeamViewer, Windows Remote Desktop Connection
Knowledge on the concepts for Active Directory with the ability to perform password resets, add/transfers/terminations. Knowing GPO management a plus.
Working experience of Microsoft Office 365, incl. Intune MDM
Experience using collaboration tools such as Microsoft Teams, and ZOOM preferred
Experience in working with, and setting up, video conferencing units, such as Microsoft Teams Room solutions and Poly units preferred
Must have experience in administrative, incident response, and operational responsibilities
Experience with Virtual Infrastructure such as VMWare or Azure Virtual Desktop a plus
Requirements
High School diploma and a minimum of 1 year work experience in related field.
Minimum 1-3 Years Experience In An IT Support Role
Fully in office position, limited work from home
Ability to work a 7.5 hour shift between the hours of 8am and 6pm, with Saturday support on a rotational basis
Have a drivers license and own a car as traveling site to site is required
Excellent knowledge of desktop and laptop PC hardware
Microsoft certifications; Windows OS, Office suite and O365 a plus
Team-focused collaborator
Highly organized, selfdirected
ITIL Certification a plus
Engaged in learning and continuous quality improvement
Networking experience; patching, troubleshooting and basic configuration