SUMMARY:

Our Patient Experience Representatives are the first and last person our patients come in contact with and are responsible for each patient’s experience while they are with us in the clinic. You will ensure the patient gets checked in and has the paperwork required for their visit and update the patient’s information to ensure accuracy. You will verify the patient’s insurance information and update in a timely manner if necessary. You will work with in a team of Patient Experience Representatives to ensure our patients receive excellent customer service and the care they deserve.

JOB RESPONSIBILITIES: 

• Greets patients and others in person
• Check patients in EMR and verify insurance and personal profile information
• Confirm and update demographic information
• Responsible for taking co-pays, sliding fee payments, etc. and provide receipts to patients.
• Post co-pays to the system daily as directed
• Print billing tickets & visit labels
• Answer incoming calls
• Schedules appointment
• Demonstrates good communication skills/both written & verbal
• Maintain orderly appearance of reception and front desk areas
• Performs clerical duties as assigned by Front Desk Manager or Front Desk Lead
• Attends meetings as required
• Ensure all patient records are current and updated in a timely manner
• Adhere to all HIPPA compliance standards
• Coordinate translators for patients
• Tasks and relays information to the appropriate people
• Escalate issues to management
• Sets up patients for the Sliding Fee
• Sets up patients with a payment plan
• Responds to patient billing questions
• Directs patients to MNSure navigator when applicable
• Intakes new patients
• Train new staff on processes as instructed
• All other duties, assignments and projects as assigned

KNOWLEDGE, SKILLS and ABILITIES:

 BI-LINGUAL SPANISH SPEAKING PREFERRED

• Familiar with Medical Terminology.
• Confidentiality in accordance with HIPAA guidelines and regulations.
• Medical billing and/or collection experience beneficial 
• Strong attention to detail, flexible and adaptable with strong collaboration and teamwork skills
• Computer Skills: Proficiency in Microsoft Office Word, Excel, PowerPoint, and Outlook required.

QUALIFICATIONS:

• High School Graduate or equivalent
• Advanced degree a plus
• 3  years in Patient Registration or equal applicable field experience.
• Medical Terminology, Medical Billing, or related certificate preferred.
• Ability to work with people of diverse backgrounds and cultures
• Ability to demonstrate effective, culturally sensitive communication skills and effectively communicate verbally and in writing with a variety of people