What are the responsibilities and job description for the Network Specialist position at Open Bank?
The Network Specialist provides end users with information by designing methods to collect and retrieve data; maximizes computer system capabilities by studying technical applications and making recommendations.
JOB RESPONSIBILITIES AND DUTIES:
- Identifies end user requirements by establishing personal rapport with potential and actual end users and other persons in a position to understand service requirements.
- Provide customer support for system functional, operational, and technical issues.
- Develop MIS process improvements for increased efficiency.
- Maintain and support MIS activities.
- Coordinate with cross-functional teams to resolve complex problems/ issues.
- Provide technical support to ensure that hardware and software systems are fully functional.
- Manage security administration activities for systems.
- Create and generate report in timely and accurate manner.
- Conduct system training to appropriate staff on regular basis.
- Manage system maintenance and security activities.
- Train users on new applications and upgrades.
QUALIFICATIONS:
Education and/or experience:
- Bachelor’s degree in Management Information or Computer Information or related field or equivalent experience preferred, but not required.
- Ability to retain a broad knowledge of tasks performed in the IT functions.
- Technical Understanding, Process Improvement, Data Processing, Reporting Research Results, Networking Knowledge, Presenting Technical Information, Written Communication, Operating Systems, Reporting Skills, End user Relationships, Documentation Skills.
- Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.