What are the responsibilities and job description for the Receptionist position at OPCO Skilled Management?
Position Description
We are seeking a friendly and compassionate receptionist to join our skilled nursing facility. In this role, you will be the first point of contact for residents, families, and visitors, ensuring a welcoming environment.
Qualifications
We are seeking a friendly and compassionate receptionist to join our skilled nursing facility. In this role, you will be the first point of contact for residents, families, and visitors, ensuring a welcoming environment.
Qualifications
- High school diploma required.
- Proficiency with Microsoft office: Word, Excel and Outlook.
- Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.
- Meets and greets all individuals to facility.
- Resolves customer requests, questions and complaints; provides information to improve customer service.
- Serves as liaison between residents and other departments.
- Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
- Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.
- Completes clerical work for administrative and facility personnel; Opens, delivers, and forwards mail; Transcribes materials; Records appointments and meetings for administrative staff; Files necessary documents;
- Answers telephone and directs caller to correct station; Takes messages for staff members; Answers questions of callers according to nursing home policy; Answers routine correspondence.
- Announces notifications over public address system.
- Passes out and collects employment applications.
- Other duties, responsibilities and activities may change or assigned at any time with or without notice.