What are the responsibilities and job description for the VP of Customer Success Engineering position at Opal Security?
About Opal Security
At Opal, we’re building modern identity governance for the AI era—intelligent access management that empowers enterprises to move fast while staying secure. Our mission is to bring clarity, control, and confidence to complex enterprise environments, helping teams govern access without slowing down innovation.
The Role
Opal is ready to bring in a leader who thrives at the intersection of tension, tradeoffs, and contradictions. We need someone who will say yes to forming relationships with the right customers and who can also say no to feature requests that don’t contribute to our ambitious roadmap. We need someone who will build an entire organization under their leadership while also picking up customer tickets. We need someone who understands the fundamentals of a complex implementation while also hamming it up with the C-suite. We have really cool customers and we need a builder to truly start nourishing these relationships.
What You’ll Do
At Opal, we’re building modern identity governance for the AI era—intelligent access management that empowers enterprises to move fast while staying secure. Our mission is to bring clarity, control, and confidence to complex enterprise environments, helping teams govern access without slowing down innovation.
The Role
Opal is ready to bring in a leader who thrives at the intersection of tension, tradeoffs, and contradictions. We need someone who will say yes to forming relationships with the right customers and who can also say no to feature requests that don’t contribute to our ambitious roadmap. We need someone who will build an entire organization under their leadership while also picking up customer tickets. We need someone who understands the fundamentals of a complex implementation while also hamming it up with the C-suite. We have really cool customers and we need a builder to truly start nourishing these relationships.
What You’ll Do
- Create best-in-class practices for Opal’s pre and post sales motions
- Effectively hire technical account managers, success leaders, forward deployed engineers, etc.
- Work across the stack from IC to VP until the right team is in place
- Contribute to the ever-evolving culture and vibes at an early stage startup
- Experience with both pre sales and post sales
- Become technically literate in extremely technical products
- Enjoyed working with technical, security-minded users
- Hired and built teams and systems
- This hire is incredibly impactful; your singular contribution will be outsized to Opal's success
- Opal has not yet reached its maximum potential - we are looking for leaders to help us build towards our max