What are the responsibilities and job description for the CUSTOMER SERVICE position at OPAL FOODS COOPERATIVE INC?
Role Description/Summary
The purpose of this role is to accurately receive, process, and maintain customer orders while working with the logistics manager to ensure the alignment of orders, plant supplies, and carrier capabilities. This position also partners with accounting to identify and correct order discrepancies.
Essential Job Functions – Must be able to perform these tasks with or without reasonable accommodations.
1. Ensure all customer orders, PO’s, BOL’s, and POD’s are in alignment and sent through for invoicing daily
2. Receiving customer orders, and ensuring accuracy within the ordering and accounting software
3. Help maintain alignment between customers, their orders, the carriers, and the complex shipping out the eggs
4. Helping with customer pricing and future business
Other Responsibilities
1. Being available for the designated weekend/evening rotation.
Required Qualifications – Education/Experience/Knowledge/Skills/Abilities
1. High school diploma or equivalent
2. Working knowledge of Microsoft Office products including Excel, Word, and Outlook
3. Detail-oriented and able to accurately and efficiently enter customer information
4. Demonstrated ability to manage multiple demands and communicate effectively via email
5. Demonstrated ability to effectively speak, read, and write in English.
6. Demonstrated ability to effectively work with other team members
7. Demonstrated ability to effectively communicate with others including leaders, other team members, and customers
Rotating weekends
Designated CSR will be tasked with handling weekend customer support issues, including BOL corrections, carrier delays, shortages and product rejections.
**Pay starts at $20 per hour.
Salary : $20