Patient Services Representative – Behavioral Health (Front Desk)

Patient Services Representative – Behavioral Health (Front Desk)

OPA Behavioral Health is seeking a Patient Services Representative – Behavioral Health (Front Desk) to join our outpatient psychiatry practice in Jacksonville, Florida.

We are looking for a professional, organized, compassionate, and detail-oriented individual with experience in a medical office, healthcare administration, front desk, or patient services representative role. The ideal candidate enjoys helping patients, supporting providers, and creating a welcoming experience in a fast-paced clinical environment.

Responsibilities

• Greet, welcome, and check in patients with professionalism and warmth
• Serve as the primary front desk medical receptionist and patient access point
• Schedule and manage patient appointments and provider calendars
• Verify insurance eligibility and benefits through the verification team
• Communicate with patients via phone, email, and text messaging
• Answer, screen, and route incoming calls and electronic messages
• Maintain accurate patient records in EMR systems
• Scan, upload, and organize clinical documentation
• Process medical records requests in a timely manner
• Handle clerical tasks including faxes and email correspondence
• Collect co-pays and payments; complete daily reconciliation logs
• Coordinate referrals and patient care coordination support
• Take basic vitals (weight, height, blood pressure) daily
• Administer Urine Drug Tests (UDTs) as needed in accordance with provider orders, clinic protocols, and compliance standards
• Maintain a clean, organized, and welcoming front lobby area
• Support compliance, documentation, and general administrative needs
• Assist with check out processes
• Ensure strict adherence to HIPAA and patient confidentiality standards
• Conduct local marketing and outreach to physician offices, clinics, hospitals, and community providers to expand OPA Behavioral Health's presence in the Jacksonville area as needed

Qualifications

• Minimum 1 year of experience in a medical office, behavioral health office, or front desk medical receptionist role preferred
• Experience as a Medical Assistant, Front Office Medical Assistant, Medical Receptionist, or Patient Services Representative strongly preferred
• Experience with EMR/EHR systems preferred
• Strong communication, organizational, and multitasking skills
• Professional and compassionate approach with patients
• Ability to thrive in a fast-paced clinical environment
• Ability to verbally de-escalate and reason in a calm and respectful manner
• Autonomy skills and teamwork skills are vital for this role
• High school diploma or equivalent required

Why Join OPA Behavioral Health?

• Supportive, team-oriented work environment
• Opportunity for professional growth and advancement
• Meaningful work impacting patient lives daily
• Stable and expanding organization with multiple Florida locations

Position Details

📍 Jacksonville, Florida

💲 Starting at $20.00 per hour

🗓 Full-time | Monday–Friday

🚫 No weekends | On-site position

Apply Today

If you're passionate about helping others and want to make a meaningful impact in behavioral healthcare, we'd love to hear from you.

✨ Please apply directly through LinkedIn

✨ Please follow this link: https://www.indeed.com/job/patient-services-representative-behavioral-health-front-desk-85f0c84fb2438a5e

✨ Or email your resume to silvanah@opabh.com.

IMPORTANT

Employment is contingent upon successful completion of a Level 2 background screening processed through the Florida Care Provider Background Screening Clearinghouse. Additional information is available at: https://info.flclearinghouse.com