What are the responsibilities and job description for the Ocean Export - Customer Service Representative position at OOCL USA Inc?
Ocean Export - Customer Service Representative
Get a job that will train you, help you grow, invest in you and your future. Check out OOCL! Its not just a job, it's a career.
774 South Shelmore Boulevard Suite 101, Mount Pleasant, SC 29464
On-site role Mon-Fri (w/1 hour lunch)
Not your typical face to face, retail customer service job. No sales. We have a separate team for that.
OOCL offers 90 DAYS of paid, on the job training to prepare you for this role!
As a global company, OOCL offers exceptional career and development opportunities with attractive compensation and benefits to Ocean Export - Customer Service Representative:
- A Competitive Salary DOE and Overtime (when available)
- 401k Retirement Plan AND Pension Plan
- Paid Vacation days
- Paid separate sick days
- Paid Personal days off
- Medical, Dental, and Vision Insurance
- Excellent Growth and Advancement Opportunities
- Friendly, Clean, Business Casual Office Environment
- Referral bonuses available
- Bi-Weekly pay
- Tuition Assistance after 12 months
What our Ocean Export - Customer Service Representative Team does:
- Respond to customer inquiries for export cargo both via email and telephone
- Create, amend or transfer export bookings utilizing appropriate Systems and Guidelines
- Communicate cross functionally to manage customer expectation, equipment and space availability and escalate to direct management as required
- Promote utilization of OOCL online tools
Candidate preferred (NOT required) skills:
- Customer Service Experience
- Attention to detail, excellent verbal and written communication skills
- Capable of managing multiple tasks simultaneously
- Knowledge of Microsoft Office Suite
- 0-25 years of experience welcome!
What is OOCL?
OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia. With our core values – People People People, Community Responsibility, Customer Focus, Excellence through Quality – we hope to empower our employees to achieve the mission of OOCL.
Be part of a team!
- Have a collaborative mindset as your daily interactions will include working with our customers and with many people in various departments within our organization in a team-based environment.
- Bring your experience and thrive on proactively suggesting opportunities to increase efficiencies to improve the current process.
All employment is contingent upon the successful completion of a background check.
OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com.