What are the responsibilities and job description for the Watson LIMS Support Analyst position at Onzestt Services Indian Pvt ld?
SN Required Information Details
1 Role** Watson LIMS Support Analyst
2 Required Technical Skill Set** -Hands-on experience with IBM Watson
LIMS.
-Experience in L2/L3 application support
environments.
-Strong knowledge of SQL and relational
databases (Oracle/SQL Server).
-Experience with incident, problem, and
change management processes.
-Understanding of application integrations,
APIs, and middleware concepts.
-Knowledge of Linux/Windows server
environments.
-Experience with ticketing tools such as
ServiceNow, JIRA, or Remedy.
3 No of Requirements** 1
4 Desired Experience Range** 4-6 years
5 Location of Requirement India
Desired Competencies (Technical/Behavioral Competency)
Must-Have**
(Ideally it should not
be more than 3-5)
-Experience in Watson LIMS configuration and customization.
-Scripting knowledge (JavaScript, Shell, Python, or similar).
-Exposure to ETL and reporting tools.
-Understanding of cloud platforms and DevOps practices.
Good-to-Have
Strong analytical and troubleshooting skills.
Excellent communication and stakeholder management abilities.
Ability to work in rotational shifts and on-call support models when
required.
Ability to manage multiple priorities in a fast-paced support
environment.
Strong documentation and problem-solving capabilities.
SN Responsibility of / Expectations from the Role
1 ● Provide Level 2 and Level 3 support for IBM Watson LIMS applications.
CST 2017 JD Ver 2.0
● Analyze, troubleshoot, and resolve production issues within defined SLAs.
● Perform root cause analysis (RCA) for recurring incidents and implement preventive
measures.
● Monitor application health and proactively identify system issues.
● Handle service requests, incident tickets, problem management, and change requests.
● Configure and maintain Watson LIMS workflows, forms, templates, and business rules.
● Support system upgrades, patches, hotfixes, and environment migrations.
● Participate in deployment activities and release management.
● Develop and support custom scripts, reports, and integrations.
Pay: $29.50 - $35.53 per hour
Expected hours: 9.0 per week
Benefits:
- Relocation assistance
Work Location: In person
Salary : $30 - $36