What are the responsibilities and job description for the Supervisor position at Onyx Talent Management?
Onyx Talent Management is seeking a dependable and detail-oriented Supervisor to oversee day-to-day messaging operations for premium creator accounts. This position is focused on team leadership, quality assurance, and performance management—not direct fan messaging.
We manage top level creators who maintain a polished, professional online presence. As Supervisor, you’ll ensure writers are delivering consistent, engaging, and brand-aligned communication while meeting performance goals. You will be facilitating the bridge between entry staff and upper management; focusing largely on the oversight and audits of employees and organization.
Responsibilities
- Lead and coach messaging staff, providing real-time feedback and support.
- Monitor message quality for tone, accuracy, and compliance with brand standards.
- Monitor KPIs such as response times, conversions, and retention.
- Handle escalations and complex subscriber situations professionally.
- Maintain SOPs, guidelines, and performance playbooks.
- Collaborate with team leads and upper management to align on goals and brand voice.
- Handle broad scale sales strategies in correlation with upper management
Requirements
- 1–2 years of experience in a supervisory or lead role (team lead, QA, trainer, or manager) in chat operations, customer support, or social media management.
- Strong English and communication skills.
- Proven ability to coach and manage performance using data-driven KPIs.
- Experience with CRM, chat management, or workflow platforms (e.g., dashboards, scheduling systems, or creator-economy tools) strongly preferred.
- Reliable availability for 8 hours per day (some evenings/weekends may be required).
- Organized, decisive, and comfortable managing multiple priorities.
- Must be knowledgeable of sales and have at least some previous history in sales
What We Offer
- Competitive Base Pay Bonuses tied to team performance.
- Remote Position with flexible scheduling (must maintain coverage and reporting).
- Training & Support including onboarding, SOPs, and quality guidelines.
- Career Growth Opportunities as Onyx expands (Senior Supervisor, QA/Training Lead, Account Operations Manager).
- Hands on work with premium creator accounts focused on long-term brand growth and professional engagement.
Job Type
- Full-time
- Remote
Pay
- Competitive base rate (discussed during interview)
- Performance-based bonuses
To apply please fill out this form! https://forms.gle/v62AtKCJB6PiYcwP8