Customer Insights Analyst

Onyx is building the consumer trading platform for the speculation economy—bringing prediction markets, sports, crypto, and real-world events into one seamless experience.

Following our Series A led by Payward, we’re growing the team responsible for understanding how customers engage with our platform and using data to shape product, marketing, and business decisions. We’re looking for a Customer Insights Analyst to turn customer behavior into actionable insights that drive growth, engagement, and retention.

This is a high-impact role for someone who enjoys solving complex problems with data and wants to influence the strategy behind a fast-growing consumer product.

What You’ll Do

• Analyze customer behavior, engagement, retention, churn, and lifetime value across the Onyx platform
• Build dashboards and recurring reporting to monitor key customer and business metrics
• Perform cohort analyses across acquisition, activation, retention, and re-engagement
• Evaluate the effectiveness of promotions, loyalty programs, lifecycle campaigns, and product launches
• Analyze reward costs against incremental customer activity and revenue
• Partner with Product, Marketing, Customer Engagement, and Engineering to identify growth opportunities
• Develop customer segmentation strategies to improve personalization and targeting
• Build models to identify churn risk, customer health, and revenue opportunities
• Design and measure A/B tests and other product experiments
• Work with large datasets to uncover trends and translate findings into clear recommendations
• Help establish KPIs and measurement frameworks across customer-facing initiatives

What We’re Looking For

• 2 years of experience in customer analytics, product analytics, marketing analytics, business intelligence, or a related field
• Strong SQL skills and experience querying large datasets
• Experience with Python, R, or another analytical programming language
• Experience building dashboards using Looker, Tableau, Mode, Metabase, or a similar platform
• Strong understanding of cohort analysis, retention, churn, customer lifetime value, and experimentation
• Ability to evaluate program economics and distinguish correlation from incremental impact
• Strong communication skills and the ability to present analytical findings to technical and non-technical stakeholders
• Excellent problem-solving skills and attention to detail
• Comfort working cross-functionally in a fast-moving startup environment
• Experience in fintech, consumer technology, marketplaces, gaming, sports betting, crypto, subscriptions, or loyalty programs is a plus

Why Onyx

• Help shape a next-generation consumer trading platform through data-driven decision-making
• Influence product, marketing, loyalty, and customer strategy with meaningful ownership
• Work alongside an experienced team from leading technology, trading, and consumer product companies
• Competitive total cash compensation plus meaningful equity
• Fast-moving, collaborative environment with significant opportunities for growth

Logistics

• Location: NoHo, New York City
• Schedule: Hybrid
• Compensation: $95,000–$115,000 in total cash compensation, plus equity
• Experience: 2 years
• Work Authorization: Candidates must already be authorized to work in the United States. Onyx cannot provide current or future visa sponsorship for this role.