What are the responsibilities and job description for the Customer Success Manager [80695] position at Onward Search?
We’re partnering with a leading industry company to find a talented Customer Success Manager to support their hybrid work environment. This role offers an exciting opportunity to work on impactful projects within a dynamic and innovative team.
The application deadline for this role is XX/XX/XXXX.
Customer Success Manager Responsibilities:
- Build and nurture strong client relationships, acting as the main point of contact throughout campaigns.
- Manage end-to-end campaign setup, including creative production, asset review, and trafficking.
- Monitor campaign performance, optimize media plans, and deliver insights to maximize results.
- Collaborate with internal teams to align campaign strategies and ensure client satisfaction.
- Analyze data, prepare campaign reports, and communicate findings to clients to support ongoing business growth.
Customer Success Manager Qualifications:
- Bachelor’s degree in Sales, Advertising, Marketing, or Business.
- At least 3 years of experience in digital media planning and/or buying.
- Strong knowledge of industry metrics and advertising ecosystems.
- Excellent customer service skills with the ability to translate client needs into effective recommendations.
- Proficiency in Excel, PowerPoint, CRMs, OMSs, ad servers, and related digital media tools.
Perks and Benefits:
- Medical, Dental, and Vision Insurance.
- Life Insurance.
- 401(k) Program.
- Commuter Benefit.
- eLearning and Ongoing Training.
- Education Reimbursement.
- Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.
Salary : $55 - $60