Sales / Production Coordinator

Sales / Production Coordinator

Onward Customs is looking for a dependable, outgoing, and organized person to join our team in a mixed sales, customer service, and production role.

This position will not look exactly the same every day. Some days may involve following up with customers, making phone calls, helping with quotes, attending local networking events, or meeting with customers. Other days may involve helping in production with apparel, embroidery, heat pressing, packing orders, deliveries, and general shop work.

We are not expecting someone to already know the apparel industry. We can teach the production side and our sales process. We are primarily looking for someone who communicates well, is dependable, learns quickly, stays organized, and is comfortable working with both customers and a small team.

Responsibilities

• Follow up with customers, quotes, and sales opportunities
• Communicate with customers by phone, text, email, and in person
• Help answer incoming calls and customer questions
• Reach out to local businesses and organizations
• Attend occasional networking events, customer meetings, and community events
• Help track quotes, orders, approvals, and follow-ups
• Assist with apparel production, heat pressing, embroidery, operate printers, packing, and order preparation
• Check finished products for quality and accuracy
• Help with local pickups, deliveries, and customer visits
• Keep customer and order information organized
• Communicate clearly with the production team about customer expectations and order details
• Help wherever needed to keep orders and customers moving smoothly

We’re Looking for Someone Who

• Is dependable and shows up on time
• Communicates professionally and confidently
• Is comfortable talking with customers and meeting new people
• Pays attention to details
• Is organized and follows through
• Can work independently after being trained
• Is willing to learn both sales and production
• Takes initiative and communicates when something needs attention
• Works well in a small-team environment
• Is interested in taking on more responsibility over time

Previous sales, customer service, apparel, printing, production, or crafting experience is helpful but not required.

Requirements

• Reliable attendance
• Strong communication skills
• Valid driver's license and reliable transportation
• Comfortable using computers, email, and basic business software
• Comfortable speaking with customers by phone and in person
• Ability to stand, move around the shop, and lift boxes as needed

Pay

$14–$18 per hour depending on experience, reliability, professionalism, and ability to work independently.

Commission opportunities are also available for qualifying sales brought into the company.

There is room for increased pay and responsibility for someone who performs well, generates sales, and helps keep operations running smoothly.

Schedule

Part-time or full-time depending on fit and availability.

Some flexibility in scheduling is available, although occasional customer meetings, deliveries, networking events, or other business activities may fall outside normal production hours.

Pay: $14.00 - $18.00 per hour

Work Location: In person

Salary : $14 - $18