Shift Manager

Department: Restaurants
Reports To: Restaurant General Manager

Job Summary:

Our Shift Managers are responsible for enthusiastically leading and motivating the restaurant team to achieve the highest levels of customer service satisfaction. The Shift Manager manages the restaurant in the absence of the General Manager and/or Assistant Manager and is responsible for managing the daily operations of the store.

Essential Functions:

• Direct Team Members as they perform the activities necessary for a successful shift operation. Responsible for maintaining the continuity of the shift operations.
• Maintains a strong focus on cleanliness and organization, setting the standard for the team
• Prompt and regular attendance on assigned shifts
• Implement and execute all the administrative responsibilities (i.e., petty cash, daily deposits, inventories, daily reports) directly related to his/her shift operation or as delegated by the Restaurant General Manager.
• Accountable for products being of specified quality and quantity, that equipment is operating properly, that sanitation standards are complied with, and that the restaurant is maintained in a neat and attractive manner.
• May be responsible for the assignment of job positions to insure efficient operation, in accordance with company policy and the respective state and federal labor laws.
• Utilizes company training tools to provide shift employees with training in food preparation, sanitation, proper appearance, guest relations, suggested selling techniques, safety, etc., increasing their proficiency and value to the restaurant.
• Receive and resolve guest complaints in a tactful manner, ensuring guest satisfaction.
• Take inventory of stock when closing the restaurant at night in order to provide management with the data needed to order supplies and identify shortages.
• Ensure that all company security and operations policies are followed.
• Works a rotating schedule cover all aspects of the restaurant’s hours of operation, including days, nights, and weekends.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Excellent people leadership and guest service skills required
• Ability to work in a fast-paced environment
• Ability to resolve issues in compliance with Mabo standards
• Available to work all shifts, weekends, and holidays
• Reliable transportation 
• Ability to effectively utilize company computer, email, and restaurant software. 

Credentials and Experience:

• Must have a high school diploma or equivalent
• Minimum of 1 year restaurant experience

Physical Requirements:

• Must be able to lift up to 50 pounds of force frequently to move objects
• Ability to carry products/boxes and miscellaneous items weighing no more than 50 pounds
• Consistently handles product preparation
• Ability to kneel, bend, and follow proper lifting procedures
• Consistently lifts for product preparation, stocking, and inventory
• Ability to work at a rapid pace
• Ability to stand on feet for 8 hours

Disclaimer:

The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice. 

Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.