Assistant Manager

Department: Restaurants
Reports To: Restaurant General Manager

Job Summary:

As an Restaurant Assistant Manager, you will be responsible for overseeing guest services, training and coaching team members, and ensuring the smooth operation of daily shifts. We are passionate about providing guests with the best experience possible and are

Essential Functions:

• Oversees restaurant operations in the absence of the General Manager, ensuring smooth and consistent performance
• Welcomes new team members and provides them with the training needed to perform their job.
• Ensures team members receive ongoing training and coaching.
• Builds the capability of the Shift Managers and prepares them for their next level.
• Consistently thanks the team and celebrates success.
• Actively coaches brand service behaviors – train, observe, provide feedback and celebrate.
• Runs shifts, overseeing staff performance, guest experience, and daily execution
• Monitors Speed of Service to ensure delivery of guest expectations.
• Ensures the restaurant is welcoming and clean.
• Ensures product quality and operations standards are consistently delivered.
• Partners with the Restaurant General Manager and team to create action plans to improve guest metrics.
• Reviews sales and scheduling to ensure Quality, Service and Cleanliness (QSC) will be met.
• Ensures accuracy of daily numbers, cash handling, and HACCP Logs.
• Reviews inventory efficiencies to create product orders.
• Evaluates and implements cost controls.
• Monitors people charts and production planning and makes necessary adjustments.
• Creates and monitors schedule and manages new team member onboarding process.
• Implements action plans to address employee needs and Operational Assessments.
• Maintains a strong focus on cleanliness and organization, setting the standard for the team
• Works a rotating schedule cover all aspects of the restaurant’s hours of operation, including days, nights, and weekends.

Knowledge, Skills, and Abilities:

• Excellent guest service skills required.
• Ability to work in a fast-paced environment and perform with a sense of urgency.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Popeyes standards.
• Ability to keep employees motivated, resolve conflicts, and make difficult decisions.
• Available to work all shifts; open, close, weekends and holidays.
• Cash handling and possesses basic math skills (add, subtract, multiply, divide).
• Proven ability to problem-solve and handle high-stress situations.
• Ability to interpret financial statements and understand contributing factors.
• Treats all team members and guests with respect, dignity, integrity, and sensitivity.
• Provides a safe working environment by complying with safety rules and reporting potential hazards.

Credentials and Experience:

• Requires a high school diploma or equivalent.
• Minimum of 2 years’ experience in restaurant, hospitality or retail management, additional operations and/or leadership experience required.
• Food Safety Manager Certification is required within 30 days of hire/promotion, if not already held.

Physical Requirements:

• Must be able to lift up to 50 pounds of force frequently to move objects.
• Ability to carry products/boxes and miscellaneous weighing no more than 50 pounds.
• Consistently handles product preparation.
• Ability to kneel to utilize proper lifting procedures and to open safe.
• Consistently lifts for product preparation, stocking, and inventory.
• Consistently kneels to utilize proper lifting procedures and to open safe.
• Consistently pushes to open and close door to store and storage shed and office as well as cooler and freezers.
• Requires the ability to speak, read, and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Frequently stoops to pick up supplies and trash.
• Ability to work standing and walk for 8 hours or more per day.

Disclaimer:

The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice. 

Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.