What are the responsibilities and job description for the Director of First Impressions position at Onur Marble and Granite INC?
Director of Showroom Experience (Receptionist / Client Experience Coordinator)
Location: 2900 Veterans Highway, Bristol, PA
Job Type: Full-Time
Compensation: $20-25 per hour (based on experience) Bonus
About Onur Marble Granite
For over 20 years, Onur Marble Granite has been helping homeowners, designers, builders, and commercial clients bring their spaces to life through premium stone surfaces and exceptional craftsmanship.
What sets us apart is simple: we don't just sell countertops—we create an experience. Every client who walks through our doors should feel welcomed, valued, and confident that they're working with a team that genuinely cares about their project.
We're looking for someone who can serve as the face of our showroom and help create a memorable first impression for every visitor.
Position Overview
As our Director of Showroom Experience, you will be the first person clients meet when they visit our showroom. This role combines hospitality, organization, branding, and administrative support to ensure every client receives an exceptional experience from the moment they walk through our doors.
This is not a traditional receptionist position. We are looking for someone who takes pride in creating a warm, polished, and professional environment while supporting our team and contributing to our brand presence.
What You'll Do
Client Experience & Hospitality
- Welcome homeowners, interior designers, builders, contractors, and commercial clients to our showroom
- Create a warm, luxury-inspired client experience
- Offer refreshments and ensure guests feel comfortable and attended to
- Answer and direct incoming phone calls professionally
- Manage showroom appointments and visitor flow
- Maintain a polished and organized showroom environment
Team & Administrative Support
- Assist sales and project teams with day-to-day administrative needs
- Organize and maintain office documents and files
- Order office and hospitality supplies as needed
- Support operational tasks that help the showroom run smoothly
- Assist with client communications and follow-up when appropriate
Marketing & Brand Support
- Create and schedule social media content
- Capture showroom photos and project highlights
- Help maintain a consistent and professional brand presence
- Support marketing initiatives and email communications as needed
What We're Looking For
Required Qualities
- Warm, polished, and professional demeanor
- Exceptional interpersonal and communication skills
- Strong organizational abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Comfortable interacting with high-end clientele, designers, builders, and homeowners
- Positive attitude and solutions-oriented mindset
- Reliable, accountable, and self-motivated
Preferred Experience
- 3–5 years of experience in hospitality, luxury retail, design showrooms, customer service, front desk administration, real estate, or similar client-facing roles
- Experience managing social media accounts
- Proficiency with Microsoft Office and/or Canva and/or Adobe Photoshop
- Experience working in a professional showroom or luxury environment is a plus
We Will Train
- Industry-specific knowledge
- Scheduling systems
- Company processes and procedures
Why Join Onur Marble Granite?
We're not a company where people disappear into departments. Everyone's work is visible, communication is direct, and we depend on one another to deliver exceptional results.
People who thrive here are:
- Customer-focused
- Accountable
- Practical and solutions-oriented
- Fast-moving and proactive
- Committed to continuous improvement
Compensation & Benefits
- Competitive hourly pay: $20-25 per hour (based on experience)
- Paid overtime opportunities
- Health insurance (50% employer-paid)
- Dental insurance (50% employer-paid)
- Paid holidays
- Paid time off after one year of employment
- Opportunities for performance-based bonuses
- Growth opportunities within a well-established luxury brand
Schedule
- Full-time position
- Saturday availability required
- One weekday off each week
- Overtime opportunities available
If you're passionate about hospitality, client experience, and representing a premium brand, we'd love to hear from you.
Pay: $20.00 - $25.00 per hour
Expected hours: 40.0 – 45.0 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $20 - $25