What are the responsibilities and job description for the Fleet Coordinator position at Ontrak Logistics?
Company Overview
Ontrak Logistics is a fast-growing drayage and intermodal carrier based in Charlotte, NC, with terminals across the country. We run our own fleet and move freight in and out of the nation's busiest ports, backed by a brokerage arm built to move any container, any freight, anywhere in the US. Every terminal we open, we're building to be the best in the business.
About the Role
We're hiring a Fleet Manager / Senior Dispatcher to run day-to-day operations at our Norfolk terminal. Person would be in charge of operating the terminal and driving its growth, with a clear path to a Terminal Manager position as that growth is delivered.
Key Responsibilities
- Manage daily drayage dispatch: pin assignments, chassis and container reservations, and last free day (LFD) tracking to keep containers moving and avoid per diem/demurrage exposure.
- Run daily yard reports, MDR, and CNI tracking to keep container inventory and terminal status current.
- Monitor driver hours-of-service (HOS) and ELD compliance across the fleet.
- Review and process accessorial charges accurately and on schedule.
- Primary driver recruiting and retention — source, screen, and bring on the drivers needed to grow and sustain the fleet.
- Serve as the primary point of contact for all terminal activity.
- Track and report terminal KPIs — on-time pickups/deliveries, per diem/demurrage avoidance, and truck utilization.
- Troubleshoot service issues in real time and escalate when needed.
- Manage Driver Payroll/ settlements.
Qualifications
- Experience as a dispatcher, terminal coordinator, or similar role in drayage, intermodal, or drayage-adjacent trucking.
- Working knowledge of port operations — LFD, ERD, cut-offs, vessel schedules, and appointment/reservation systems.
- Able to operate a TMS (transportation management system).
- Strong communication and organizational skills; comfortable running a terminal with a high degree of autonomy.
- Understanding of HOS/ELD compliance requirements.
- Prior experience in driver recruiting/retention a plus.
- Strong knowledge of geographic region.
Compensation
Open — commensurate with experience.
Location
Remote, with knowledge for the Norfolk, VA terminal.
Work Location: Hybrid remote in Norfolk, VA 23513