Claims Specialist II

OnTrac is hiring! Claims Specialist II This position is responsible for investigating and resolving claims filed by shippers. The position also reviews claims processed by Claims Specialist I personnel for accuracy and compliance and processes final resolution. All claims must be processed accurately, timely and in accordance with Company and Department standards and guidelines, as well as either OnTrac’s standard terms and conditions or specific terms and conditions in contracts with shippers. Based on system research, operations knowledge, and process knowledge, this position recommends claims for approval or denial. This position is responsible for generating credits on customer invoices and is also responsible for confirming customer invoices have been paid prior to generating check requests. This position has a direct impact on the accuracy of facility claims expense and contra-expense, accounts payable, net revenue, driver recoveries, and customer satisfaction. Locaiton: Remote. Must reside within a commutable distance to our Phoenix, AZ warehouse as you will need to commute to this locaiton on occasion. Address: 4440 E Elwood St #103, Phoenix, AZ 85040Shift: Monday - Friday, 8AM - 5PM   Responsibilities of a Claims Specialist II: Evaluates and processes claims in accordance with company and department policies and procedures. Reviews and analyzes claim information, system comments, tracking scans, and contractual obligations for in-process claims in order to determine proper resolution and to identify and resolve errors prior to final resolution. Consolidates information from various sources to ensure accurate processing of claims. Analyzes and evaluates driver errors identified on claims. Adequately and accurately documents all pertinent claim activity. Timely and thorough follow-up for all claims issues. Communicates with customers, and other departments via phone, email, and FasTrac (internal software system) in a clear, concise, and professional manner to resolve any Claims issues. Accurately processes claims and associated credits within various systems. Identifies issues affecting efficiency and quality and suggests process improvements. Trains new hires in the Claims Specialist I position. Serves as a resource for Claims Specialist I. Exercises critical thinking skills and good judgment and remains knowledgeable in related company and department policies and procedures. Achieves teamwork, production, and quality standards in order to assure timely, efficient, and accurate claims processing. Conveys a strong professional image and a positive attitude toward all assigned work and personnel. Works collaboratively with leadership to manage processes to ensure effective implementation and support, and a positive experience for stakeholders through effective communication and execution of accurate, timely deliverables to meet established customer service levels.in and contributes to a safe work environment by adhering to Company and Department policies and procedures. Knowledge, Skills, & Abilities Needed for a Claims Specialist II: A high level of critical thinking skills. A high level of OnTrac system and product knowledge. Excellent oral, written, and interpersonal communication skills to effectively interact with internal and external stakeholders. Ability to effectively transfer knowledge to Claims Specialist I personnel. Strong ability to multi task on the computer using multiple programs and windows for extended periods of time. Strong attention to detail. Self Starter, does not wait to be told what to do. Strong excel skills. Strong data entry / typing skills (Including 10 key) with minimal error ratio. The ability to work effectively with various teams to accomplish organizational goals. The ability to effectively present information and respond to questions. The ability to communicate and interface with internal and external customers. The ability to analyze sequential information to arrive at the proper conclusion. The ability to deal with problems involving a few concrete variables in standardized situations. The ability to prioritize, maintain flexibility and complete multiple tasks in a timely manner in a fast paced, multi tasked environment. Tolerance for stress. Proficient in OnTrac software and MS Office software; including the ability to utilize Excel spreadsheets and formulas for reporting purposes Minimum Requirements: High school diploma or general education degree (GED) or better required. Must have a minimum of 2-4 years claims experience within a fast-paced environment. Prior experience in Customer Service environment preferred. Must be able to type a minimum of 45 WPM and perform intermediate level excel functions. Organizational Relationship: Consults and coordinates with Department Manager and Supervisors. Works closely with Data and Document Control Center Staff, Operations Staff, Shippers, and other OnTrac departments. May interact with various levels of management. Work Environment: While performing the duties of this job, the employee will work in an office environment. The noise level is usually moderate. Physical Demands: While performing the duties of this position, the employee is required to sit for long periods of time to investigate and/or complete system entries. Employee is frequently asked to read and analyze documents and system information. Maintain effectiveness under moderately stressful situations.OnTrac Logistics, Inc. is an equal opportunity employer.

Salary : $16 - $23