What are the responsibilities and job description for the Field Service Engineer 3 position at Onto Innovation and Careers?
Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.
Job Summary & Responsibilities
Position Summary
We are seeking a highly skilled and motivated Field Service Engineer (Non-Exempt) to support Onto Innovation’s advanced metrology systems at customer sites and Act as the primary technical contact for our Portland, OR customer base, ensuring high levels of satisfaction. This role is critical in ensuring optimal performance, uptime, and customer satisfaction through expert troubleshooting, installation, and maintenance of semiconductor inspection and metrology equipment. The ideal candidate thrives in fast-paced cleanroom environments and demonstrates strong technical acumen, communication skills, and a commitment to continuous improvement.
Key Responsibilities
- Provide on-site support for installation, upgrade, calibration, and maintenance of metrology tools.
- Diagnose and resolve hardware and software issues independently or in collaboration with technical support teams.
- Deliver technical phone support and participate in on-call rotations as needed.
- Generate detailed reports on tool performance, issue resolution, and installation updates.
- Maintain weekly tool status updates and contribute to internal knowledge sharing and documentation.
- Foster strong customer relationships and act as a trusted technical advisor.
- Ensure compliance with cleanroom protocols, safety standards, and site-specific access requirements.
Qualifications
- Bachelor’s degree or higher in Mechanical Engineering, Electrical Engineering, Automation, Mechatronics, or a related field.
- Proven experience in troubleshooting complex systems, preferably in semiconductor or medical equipment environments.
- Proficiency in Microsoft Office and familiarity with PC hardware/software.
- Excellent verbal and written communication skills.
- Ability to travel up to 20% domestically and internationally; must meet visa and site access requirements.
- Team-oriented, self-driven, and capable of working independently under pressure.
Preferred Experience
- Hands-on experience with semiconductor metrology tools such as OCD, or thin film measurement systems.
- Familiarity with recipe development, data analysis, and SPC methodologies.
Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.
Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.