What are the responsibilities and job description for the Patient Experience Representative position at OnSpot-FL LLC?
OnSpot Dermatology is looking to add an experienced Full-Time Patient Experience Representative who will work closely with our patients to create a medical experience like no other!
OnSpot is an innovative mobile dermatology practice that prioritizes convenience and the experience for our patients. OnSpot delivers full-service dermatology care, utilizing a 40-foot state of the art mobile medical vehicles. We are at a different location each day, so the candidate has to be willing to travel.
We are looking for a new team member who is positive, energetic, enjoys patient interaction and exhibits the following responsibilities/qualifications below:
Responsibilities:
Responsibilities:
- Greet patients with a smile and upon their arrival to their appointment
- Outgoing phone presence
- Check patients in & out
- Obtain and enter accurate demographic information
- Gather and input correct and accurate insurance information for each patient
- Process patient payments (co-pays, self-pay charges and purchased products)
- Facilitates the patient flow and is aware of delays and capable of communicating with our patients and clinical staff
- Answer telephone promptly and in a polite and professional manner
- Respond to voicemails in a timely manner
- Answer questions and offer specific information about our mobile medical practice
- Schedule or reschedule appointments for new patients and established patients in person and over the telephone
- Ensure our patients are receiving patient care like no other
Qualifications:
- Minimum one year of experience in a medical office environment preferred
- Minimum one year front desk dermatology experience
- Experience scheduling patients
- Excellent verbal and written communication skills in a customer service environment
- Proficient in use of computers and software programs
- Ability to handle confidential and sensitive information
- Must be detailed oriented and able to handle multi-tasks
Job Type: Full-time
Salary: $17.00 - $19.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Rotating weekends
- Weekend availability
Work setting:
- In-person
- Office
Experience:
- Customer service: 1 year (Required)
- Medical receptionist: 1 year (Required)
- Dermatology: 1 year (Preferred)
Salary : $17 - $19