Income Maintenance Caseworker Specialized (SST)

Performs difficult administrative and technical work determining and/or re-determining applicants’/recipients’ eligibility for one of the income maintenance programs and/or the review of benefits for accuracy of work completed by Income Maintenance caseworkers, and related work as apparent or assigned. Work is performed under the moderate supervision of the Income Maintenance Supervisor.

There is one position open in the Specialized Support Team (SST)

• Specialized Support Team - Trains new and newly promoted income maintenance staff and reviews work completed by all income maintenance staff to determine quality of work performed. Reviews records, conducts audits, compiles data to reflect policy standards and compliance trends and determines caseworker skill sets.

• Performs a combination of duties and responsibilities as a Specialized Income Maintenance Caseworker in one or more of the benefit program areas of Food and Nutrition Services, Family and Children’s Medicaid, Medicaid for Aged and Disabled, Work First Family Assistance, Child Care Subsidy, or Energy Programs.
• Trains new and newly promoted staff and reviews work completed to determine quality of work performed.
• Reviews records, conducts audits, compiles data to reflect policy standards and compliance trends and determines caseworker skill sets.
• Conducts independent research and analysis of all Federal, State and Local policy and procedure development, so that data tools can be gathered and developed based upon observations and audit trends.
• Develops training materials and conducts training on existing and new income maintenance policies and procedures and provides one on one employee training support.
• Provides feedback to the IMS Supervisors regarding trainee process, additional training needs, monitoring, and reviews.
• Performs annual security training to meet program requirements.
• Provides information and communicates with outside agencies.
• Utilizes agency procedural guides in accomplishing work; utilizes correspondence and memoranda from State regulatory agencies in interpreting policy directives.
• Resolves client appeals of actions taken by Income Maintenance Caseworkers.
• Provides information to clients on program requirements based upon information provided in policy manuals; explains the information in a manner client with varying levels of understanding will be able to comprehend.
• Performs assigned functions as a Disaster Ready Team (DRT) member. 
• Performs related work as required.

• Excellent knowledge of computer programs to include data entry into a database and word processing

• Good mathematical reasoning and computational skills

• Ability to document work and interact with clients in a clear and concise manner

• Ability to conduct thorough interviews and investigations of clients

• Ability to read, comprehend, and evaluate documents from a multitude of sources.

• Ability to manage and work independently and with a team

• Maintain effective and efficient organizational processes

• Multi-task and have ability to prioritize workload.

• Possess strong interpersonal skills with the ability to communicate with clients and colleagues from diverse backgrounds to obtain data, and to explain and interpret rules, regulations, and procedures

• Considerable knowledge of Economic Services program/areas of assignment.

• Thorough knowledge of all agency services.

Salary : $50,440 - $65,582