Client Care Support Specialist - Overnight (Contract)

Description

The Night Client Care Specialist - is a front-line presence responsible for supporting clients, families, and referral partners while overseeing overnight program operations. This role works closely with Clinical and Programming teams to ensure safety, continuity of care, and a grounded therapeutic environment.

At night, the work matters differently. You are the steady calm when clients feel vulnerable, the reassuring presence when emotions surface, and the protector of a space where healing continues even while the world sleeps. Your care, attentiveness, and composure directly impact how safe, supported, and respected clients feel during some of their most tender moments.

• Serve as the overnight point of support for clients, providing supervision, guidance, and calm problem-solving when needs arise
   
• Respond to crises or emergent situations using sound judgment, de-escalation skills, and established protocols
   
• Lead or support group activities and psycho-educational programming as needed, helping maintain consistency and flow of the program schedule
   
• Welcome and orient new clients, ensuring they feel informed, grounded, and supported upon arrival
   
• Maintain a safe, welcoming, and orderly environment through routine room checks, safety rounds, and facility upkeep
   
• Communicate client needs and observations to therapists and the clinical team through daily check-ins and documentation
   
• Complete nightly operational responsibilities including checklists, tours, preparation for openings and closings, and on-call phone coverage
   
• Provide transportation support for appointments or emergencies when required
   
• Actively model and uphold Onsite's ANCHOR values, serving as a culture keeper who fosters dignity, trust, and emotional safety
   
• Collaborate with team members across departments to support the broader vision and strategic goals of the organization
   

Requirements

We are open to candidates of all backgrounds who bring the right mindset, maturity, and care for others.

• High school diploma required; college-level coursework in a related field preferred  
• Experience in residential treatment, recovery, counseling, or therapeutic environments strongly preferred  
• Familiarity with trauma-informed care and sensitivity to complex emotional experiences  
• Ability to remain composed and supportive during crisis situations and effectively implement de-escalation techniques  
• Comfort working independently overnight while staying engaged, observant, and responsive  
• Reliable, adaptable, and flexible with changing needs and situations

Our collective vision is to create an emotionally well world, to reconnect humanity to themselves, to one another and to the world around all of us. Our team members, guides, clinicians and practitioners all work together to serve clients from places near and far all operating under the guidance of our company values, our ANCHOR values. The principes of authenticity, nurturing, courage, humility, openness and resilience steer our decision-making, the norms within our organization and how we gut check our future.
Onsite Wellness Group is a family of brands that provide emotional wellness and hospitality initiatives, in-person and digitally, including Onsite Workshops, Milestones, Onsite Adventures, Onsite Entertainment, The Onsite Foundation, Onsite Digital, Miles Adcox, Human School, Orchard Hill, and The Oaks. The Onsite family of brands provides services to an international client base through the company's transformational emotional wellness experiences that combine some of the country's best therapeutic, wellness, and personal-development minds with its signature healing hospitality. Onsite's mission is to design and deliver transformational experiences that optimize life and build meaning and value into the human experience. Onsite's work has been featured on 20/20, Good Morning America, New York Times, Wall Street Journal, Marie Claire, People, The Doctors, and more.
For more information, we encourage you to visit our website at experienceonsite.com.