What are the responsibilities and job description for the Client Advocate position at Onsite Wellness Group LLC?
Description
About the Position & Its Impact
The Client Advocate Specialist is a non-clinical support role at Milestones, our residential trauma treatment center, working alongside the clinical and administrative teams to care for clients during their stay.
This is one of the most quietly powerful roles on our campus. When a client arrives at Milestones, they are often at one of the hardest moments of their lives. The Client Advocate is who walks them in, helps them settle, holds the rhythm of their day, and makes sure they feel seen and safe. You are the steady presence in the background of their healing — the person who notices, who shows up, who keeps the environment grounded so the deeper therapeutic work can happen. Clients may not always remember every group or every session, but they remember how it felt to be cared for here. That feeling is largely your work.
About the Day-to-Day in This Role
- Day and Night Shift Available!
- Provide attentive, hands-on support to clients throughout their stay, from intake through discharge, including orientation, room checks, roll calls, and safety checks
- Hold the daily program schedule and partner with clinical and operational teams to keep services running consistently
- Welcome new clients on arrival, complete personal property inspections, and securely manage medications from intake through discharge
- Support medication self-administration under the direction of the Milestones medical team (training provided within the first 30 days)
- Provide crisis intervention and basic First Aid when needed, using calm de-escalation skills to keep clients and staff safe
- Lead occasional group activities and drive clients to off-site activities, staying engaged and supportive throughout
- Hold healthy boundaries and clear expectations with clients in a way that feels firm but kind
- Maintain accurate shift reports, logs, incident reports, and client records
- Monitor the Client Advocate phone line, triage what comes in, and loop in the right people at the right time
- Keep the campus clean, cared for, and welcoming, including light upkeep and tidying as part of daily flow
- Walk campus trails (up to about a mile) to check on clients, staff, and visitors
- Show up as a culture keeper for the team, living out our ANCHOR values in how you treat clients and coworkers
This is a non-sleeping role. We need someone who stays alert and engaged across their full shift, including some evenings, overnights, weekends, and holidays.
Requirements
Ideal Education & Experience for the Role
We are open to candidates from a range of backgrounds. What matters most is your steadiness, your judgment, and your genuine care for people in hard moments.
- High school diploma required; associate's or bachelor's degree is a plus
- Prior experience as a CNA, Behavioral Health Technician, Peer Recovery Support Specialist, or in a similar care role is strongly preferred
- Familiarity with adult residential treatment, trauma-informed care, or 12-step recovery is a meaningful plus
- Comfort with crisis situations and the ability to stay grounded when things get hard
- Strong communication skills, attention to detail, and the ability to manage multiple things at once without losing the thread
- Comfortable with basic computer tasks (email, documentation, data entry)
- Valid driver's license required
- If you are in personal recovery, we ask for at least one year of sustained recovery before stepping into this role
About Our Benefits & Compensation Package
Onsite Wellness Group offers competitive compensation and benefits including:
- Competitive base compensation with discretionary bonus incentives
- Medical, dental, vision, disability and life insurance offerings
- 401K plan with company match up to 4%
- Attractive Paid Time Off policies
- Ability to participate in Onsite's workshops
- Company Employee Assistance Program
- And more!
About Onsite Wellness Group
Our collective vision is to create an emotionally well world, to reconnect humanity to themselves, to one another and to the world around all of us. Our team members, guides, clinicians and practitioners all work together to serve clients from places near and far all operating under the guidance of our company values, our ANCHOR values. The principes of authenticity, nurturing, courage, humility, openness and resilience steer our decision-making, the norms within our organization and how we gut check our future.
Onsite Wellness Group is a family of brands that provide emotional wellness and hospitality initiatives, in-person and digitally, including Onsite Workshops, Milestones, Onsite Adventures, Onsite Entertainment, The Onsite Foundation, Onsite Digital, Miles Adcox, Human School, Orchard Hill, and The Oaks. The Onsite family of brands provides services to an international client base through the company's transformational emotional wellness experiences that combine some of the country's best therapeutic, wellness, and personal-development minds with its signature healing hospitality. Onsite's mission is to design and deliver transformational experiences that optimize life and build meaning and value into the human experience. Onsite's work has been featured on 20/20, Good Morning America, New York Times, Wall Street Journal, Marie Claire, People, The Doctors, and more.
For more information, we encourage you to visit our website at experienceonsite.com.