What are the responsibilities and job description for the Client Advocate position at Onsite Wellness Group LLC?
Description
ABOUT THE POSITION & ITS IMPACT
The Administrative Support position is responsible for providing administrative support to the Admissions, Business Development and Operations teams while routing all inquiries and guests to appropriate staff. Additionally, you’d work closely with the Admissions team to help facilitate a speedy and professional response to client’s needs, phone calls, inquiries, and other administrative needs. This is an outward facing role where professionalism, hospitality, and an excellence driven client service professional will succeed.
ABOUT THE DAY-TO-DAY IN THIS ROLE:
Shift: We have both day and Night shifts available!
· Greet all visitors, guests and clients with a professional, pleasant and welcoming demeanor. As the face of Onsite when a guest first arrives, your first impression sets the tone for their visit. We’re looking for someone who is warm, relatable and willing to roll up their sleeves and support in whatever manner is needed.
· Gather, route and coordinate all incoming calls to the appropriate Admissions, Clinical or Business Development staff member.
· Support in database maintenance, client registration process, cross checking referrals and communicating with appropriate parties
· Assist in conducting research, preparing reports, handling information requests, collecting and organizing the company’s mail and deliveries and more.
· And more…a complete job description can be provided at any point during the recruiting process.
Requirements
IDEAL EDUCATION & EXPERIENCE FOR THE ROLE:
We are open to candidates of all backgrounds, experience and education levels. After all, years of experience is just a number. That said, we believe that candidates with the following backgrounds will be well-suited to succeed in this role:
· High school education with college level training preferred
· 1 year of experience as a receptionist or similar administrative role
· High degree of organization, effective communication and exemplary customer service experience required
ABOUT OUR BENEFITS & COMPENSATION PACKAGE:
Onsite Wellness Group offers competitive compensation and benefits including:
· Competitive base compensation with discretionary bonus incentives
· Medical, dental, vision, disability and life insurance offerings
· 401K plan with company match up to 4%
· Attractive Paid Time Off policies
· Ability to participate in Onsite’s workshops
· Company Employee Assistance Program
· And more!
ABOUT ONSITE WELLNESS GROUP
Our collective vision is to create an emotionally well world, to reconnect humanity to themselves, to one another and to the world around all of us. Our team members, guides, clinicians and practitioners all work together to serve clients from places near and far all operating under the guidance of our company values, our ANCHOR values. The principes of authenticity, nurturing, courage, humility, openness and resilience steer our decision-making, the norms within our organization and how we gut check our future.
Onsite Wellness Group is a family of brands that provide emotional wellness and hospitality initiatives, in-person and digitally, including Onsite Workshops, Milestones, Onsite Adventures, Onsite Entertainment, The Onsite Foundation, Onsite Digital, Miles Adcox, Human School, Orchard Hill, and The Oaks. The Onsite family of brands provides services to an international client base through the company's transformational emotional wellness experiences that combine some of the country's best therapeutic, wellness, and personal-development minds with its signature healing hospitality. Onsite's mission is to design and deliver transformational experiences that optimize life and build meaning and value into the human experience. Onsite's work has been featured on 20/20, Good Morning America, New York Times, Wall Street Journal, Marie Claire, People, The Doctors, and more.
For more information, we encourage you to visit our website at experienceonsite.com. For more information about Milestones, we encourage you to visit our website at experiencemilestones.com