Business Development Director

Description

POSITION SUMMARY

The Business Development Director is responsible for the creation of long-term value for Onsite by developing and maintaining strong relationships with referents and clients and demonstrating Onsite’s goodwill and mission to the general public. Expectations for the role include, but are not limited to: educating, advising, and selling referents and the public on Onsite programs and services, assisting in forecasting and planning, educating potential client and family members as well as targeting, building, and tracking referents. The Business Development Director is also responsible for providing coaching, training, and leadership to all Business Development team members and to actively collaborate with the Marketing and Admissions teams to execute strategic initiatives, support clients and referents, and deliver exceptional experiences.

ESSENTIAL RESPONSIBILITIES:

To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. 

• Assist the VP in establishing annual business development strategy, goals, and targets for promoting Milestones, Onsite Workshops, The Oaks, Onsite Wellness House, and our digital product offerings
• Oversee the planning and implementation of business plans for the penetration of new markets
• Work directly with the Marketing department to promote and expand the Onsite brand
• Develop and maintain mutually beneficial relationships with referents, potential clients, families, and supporters of potential clients; meet with professionals to present our services via phone, office visits, video conference, email, etc.; attend events and present services if needed
• Collaborate with Clinical regarding group lists for referral relation management process; log information as needed into database and complete assigned reports as directed by VP
• Conduct market research to identify developments/changes in industry trends in order to make necessary adjustments
• Establish strategic partnership opportunities, goodwill, and collaboration with treatment providers and other philosophically aligned businesses
• Attend conferences and other business development events to present services; build and manage conference calendar and continuing education events calendar
• Organize and participate in professional networking events such as site visits, conferences, office visits, community service events, continuing education events, etc.,
• Maintain extensive knowledge of Onsite’s therapeutic processes and services and be able to communicate those in a professional manner
• Participate in the interviewing, recruitment, and training of business development personnel as requested by VP
• Review current approach to business development and make changes where necessary
• Participate in guide recruitment and retention efforts 
• Ensure business processes and standards are in accordance with regulations and policies set by appropriate authorities or regulatory agencies
• Set and enforce customer service standards to ensure clients are satisfied with services delivered
• Ensure departmental goals are in line with company growth strategy.
• Partner with all team members to foster an exceptional culture and work environment based on the company ANCHOR Values: Authenticity, Nurturing, Courageous, Humble, Open, and Resilient; become a "culture keeper" for the organization; prioritize upholding and protecting a healthy and accepting environment
• Actively provide the highest level of customer service to our clients; continuously strive to improve upon our service and commitment to a superior customer service experience as a whole
• Actively participate in the strategic execution of the Company's Vision and Strategic Plan as a member of Onsite's leadership team
• Actively participate both in obtaining and maintaining Commission on Accreditation of Rehabilitation Facilities (CARF) accreditation by timely assistance with all requests, training and adhering to Policies and Procedures
• Exhibit a comprehensive understanding of healthcare regulatory and compliance policy (e.g., HIPAA, CARF, etc.); understand and adhere to Company policies and procedures, as well as applicable federal / state / local laws and regulations; maintain complete confidentiality in all client/program matters
• Demonstrate regular and reliable attendance
• Perform other duties as assigned