What are the responsibilities and job description for the Dispatcher position at Onsite Safety?
Description
The Dispatcher’s primary objective is to ensure timely and logistically efficient routing and dispatching of services. The Dispatcher monitors live routes, schedules and reschedules jobs, and communicates with Customer Service Representatives (CSRs) and the Field Operations teams, including Regional (RFMs) and Area Field Managers (AFMs) and Service Technicians (STs), regarding routes and scheduling. Reporting to the Lead Dispatcher, the Dispatcher upholds Onsite Safety’s mission, vision, and core values in all aspects of their work.
Requirements
Essential Job Functions
1 years of dispatch or customer service experience.
Onsite Safety, Inc. is an Equal Employment Opportunity (EEO) employer and Drug-Free Workplace and prohibits employment discrimination against employees and applicants based on their age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
The Dispatcher’s primary objective is to ensure timely and logistically efficient routing and dispatching of services. The Dispatcher monitors live routes, schedules and reschedules jobs, and communicates with Customer Service Representatives (CSRs) and the Field Operations teams, including Regional (RFMs) and Area Field Managers (AFMs) and Service Technicians (STs), regarding routes and scheduling. Reporting to the Lead Dispatcher, the Dispatcher upholds Onsite Safety’s mission, vision, and core values in all aspects of their work.
Requirements
Essential Job Functions
- Dispatch job requests to (STs) based on job specifications and customer-required completion dates.
- Receive confirmed customer job request lists from Schedulers.
- Strategically assign STs and schedule confirmed jobs according to optimized routes.
- Coordinate with Scheduling and field teams to schedule confirmed same-day job requests.
- Monitor the routes, status, and GPS tracking of field personnel to adjust schedules for the current and following day.
- Communicate and coordinate with SS and the Field Operations when logistical issues or route changes occur.
- Generate and distribute operational reports to Field Operations Leadership, including but not limited to the current day active job lists and lot aging.
- Perform other duties as assigned by management.
- The Dispatcher works in an office environment and works a standard 40-hour work week.
- High school diploma or equivalent.
- 6 months of dispatch or customer service experience.
- Proficient in document and spreadsheet software, field service management software, and supply chain management software; 55 WPM.
- Solution-oriented team player with an ability to professionally convey information in a time-sensitive manner.
1 years of dispatch or customer service experience.
Onsite Safety, Inc. is an Equal Employment Opportunity (EEO) employer and Drug-Free Workplace and prohibits employment discrimination against employees and applicants based on their age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.