Courier I

OMG, LLC is a first class, service oriented organization that delivers value and excellence to our customers while enhancing the community.   As such, we strive to demonstrate the following:  Excellence in all we do; “Can do” attitude; Teamwork; Openness in communication; Honesty, Integrity and Candor; Positive attitude; Excellent attendance record; Promptness and a Strong work ethic.  Our reputation for the highest level of quality and service rests 100% on the efforts of our employees.  In order to continue our growth and success, we must constantly look to add high-caliber individuals to our team.

Summary:

The employee in this position should be primarily focused on providing excellent customer service which requires the incumbent to adhere to a daily delivery schedule between the main location and satellite locations.  This position will require delivery of lab specimens, medical records, x-rays, surgical equipment and/or mail.  Communication between team members is critical due to the sensitive nature of some of these items.  Must be capable of working in a fast paced environment and will be expected to uphold the Standards of Service and best practices developed by OMG. 

Essential Duties and Responsibilities:

1. Adhere to a timed and STAT delivery schedule and determine priority of STAT calls
2. Maintain a log of STAT delivery and pick-up times
3. Work closely with customers to meet their needs
4. Maintain the cleanliness of the vehicle daily
5. Perform a complete vehicle inspection report prior to every shift; reports are submitted to the manager daily
6. Adhere to disaster recovery plan for continued business operations
7. Adhere to HIPAA regulations in accordance with Federal Law
8. Adhere to Standard Operating Procedures for site
9. Adhere to the Standards of Excellence
10. Perform miscellaneous duties as assigned by the Account Manager and/or Mail Operations Supervisor

Other Duties

1. Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
2. Ability to learn skills quickly
3. Multi-tasking abilities in dealing with several projects at one time
4. Attention to detail
5. Ability to function with a high level of patience, tact and diplomacy in handling any complaints/situations
6. Excellence verbal and written communication skills
7. Excellent organizational skills
8. Strong initiative required; ability to work independently with minimal direct supervision

Qualifications:

• High School Diploma or equivalent
• Valid Driver’s License and good driving record are required
• Working knowledge of Microsoft Word, Excel, Outlook and PowerPoint
• Excellent customer service skills
• Good communication skills both verbal and written

Physical Demands

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)
• The ability to exert maximum muscle force to lift, push, pull, or carry objects.
• The ability to lift approximately 50lbs. on a regular basis.

OMG, LLC reserves the right to revise and alter this job description as needed.