Service Installer Technician

The Mission

We are seeking a Service Installer Technician who is fundamentally bothered by inefficient systems and "quick-fix" solutions. In this role, you aren’t just fixing computers; you are the primary architect responsible for the precise implementation and long-term stability of our clients' technology infrastructure. If you are an analytical problem-solver who prioritizes documentation, security, and "doing it right the first time," this is your environment at Onsite Logic!

Position Summary

The SIT is a Subject Matter Expert (SME) responsible for the rigorous deployment of hardware and software solutions. You will own the transition from design to reality, ensuring that every server, network, and security protocol is implemented to exact specifications. You will serve as the final escalation point for the Service Desk, solving the complex technical puzzles that others cannot.

This role requires a proactive, assertive approach to project management—you will be expected to "own" your projects, identify potential failures before they occur, and hold technical standards to the highest level.

Essential Duties & Responsibilities

• Precision Implementation: Deploy new hardware and infrastructure services with an obsessive focus on accuracy and industry best practices.
• Project Governance: Assertively manage project schedules, budgets, and timelines. You are responsible for preventing "scope creep" and ensuring 90% on-time delivery.
• System Auditing & Documentation: Maintain 100% accurate documentation. If it isn't documented, it isn't finished.
• Technical Escalation: Solve deep-tier technical issues, performing root-cause analysis rather than just treating symptoms.
• Process Improvement: Identify inefficiencies in recurring customer issues or documentation gaps and proactively engineer solutions to fix them.
• Cybersecurity Stewardship: Implement security-first configurations; you are the gatekeeper of our clients' digital integrity.

Do you fit this profile?

• Detail-Obsessed: You agonize over the details because you know that a single character in a script or one loose port can cause a system failure.
• Analytical & Technical: You enjoy deconstructing complex problems and finding the most logical, structured solution.
• Proactive & Assertive: You don’t wait for instructions when you see a security risk or a system flaw; you address it and report it.
• Perfectionistic: You have a high internal bar for "quality" and take pride in work that is clean, organized, and scalable.

Key Performance Indicators (KPIs)

• Efficiency: Maintain a minimum of 85% weekly time utilization.
• Fiscal Accuracy: Achieve 90% or higher Budget-to-Actual hours target.
• Project Velocity: Maintain a 90% or higher on-time project closure rate.

Job Qualifications

• Technical Foundation: 3 years of MSP Helpdesk experience; 1 year of intensive ticketing system usage.
• Security Mindset: Advanced knowledge of cybersecurity concepts (Network , Security , or higher preferred).
• Operational Structure: Exceptional organizational skills and the ability to prioritize tasks based on logical urgency and impact.
• Clear Communication: Ability to translate complex technical jargon into clear, professional advice for clients and internal teams.

Education & Experience

• Associates Degree in IT or equivalent real-world technical experience.
• Demonstrated experience in managing high-stakes technical projects from scope to completion.