What are the responsibilities and job description for the IT Technical Account Manager position at Onsite Computing?
Salary: $30-$36/hr DOEOnsite Computing is a managed IT services provider based in Corona, serving small to mid-sized businesses throughout Southern California and beyond. We are looking for an IT Technical Account Manager who enjoys building relationships, staying organized, and helping clients get the most value from their IT partnership. This role is ideal for someone who is personable, proactive, and comfortable working with both technical teams and business stakeholders. You will be the primary point of contact for assigned clients and play a key role in client satisfaction, renewals, and identifying opportunities for additional services. What Youll DoServe as the main point of contact for assigned client accountsBuild strong, long-term relationships with business owners, executives, and internal IT teamsConduct regular check-in calls, site visits, and quarterly business reviewsCoordinate with internal technical teams to ensure client needs are metHelp manage renewals, contract changes, and service plan adjustmentsIdentify opportunities for additional services, projects, or upgradesAssist with onboarding new clients and supporting transitionsAttend client meetings and local business events representing Onsite ComputingCollaborate with Solution Architects, Project Managers, and Security specialist to help draft scopes of work and align goals and milestones to business needs.Support other business needs as required in a small team environmentWhat Were Looking For2 years' experience in account management, customer success, sales support, or client services (MSP preferred)Experience in managed IT services, IT consulting, or technology salesSolid understanding of IT services, cybersecurity, cloud, and complianceStrong communication and relationship building skillsHighly organized with strong follow up and attention to detailProfessional, reliable, and client focusedAbility to work independently and as part of a teamComfortable working with small to mid-sized business clientsKnowledge of the ITIL 4 FrameworkExperience working with CRM systems (HubSpot, Salesforce, etc)Experience working with Ticketing systems, Document Management, and RMM Tools (Autotask, Datto, IT Glue, etc.)Nice to Have (Not Required)Familiarity with HubSpot or other CRM platformsExperience with ZoomInfo or prospecting toolExperience representing a company at business or networking eventsITIL 4 Foundation CertificationAccount Management Association CertificationsCertified Account Manager (CAM)Certified Customer Success Manager (CCSM)Combination of the following technical certifications:MS-900 Microsoft 365 Certified: FundamentalsAzure-900 Microsoft Certified: Azure FundamentalsAWS Certified Cloud PractitionerAWS Certified AI PractitionerWhat We OfferCompetitive salary based on experiencePerformance incentives and growth opportunitiesVacation paid time off40 hours of paid sick time annuallyCellphone reimbursementHoliday paid time off401k with company matchingMedical and Dental InsuranceHybrid work environmentOpportunity to grow into senior account management or client success leadership rolesSupportive, collaborative team environment
Salary : $30 - $37