Valet Operations Site Manager - Overlook Medical Center

Valet Operations Site Manager

Onsight Healthcare has been contracted to support Overlook Medical Center in Summit, New Jersey!

Full-time Manager Role w/Benefits | $48k - $52k per year

Are you a people-oriented individual with a tenacious work ethic and compassionate personality? Onsight Healthcare is seeking an experienced, hands-on leader to join our team! Step into an exciting career where you'll lead a large-scale Valet and Parking Operation that directly impacts the daily experience of hospital patients, guests, and staff across one of New Jersey's most respected healthcare systems.

Why work for Onsight Healthcare?

Meaningful Impact – Be part of a supportive team that brings comfort and world-class customer service when most needed.

Professional Growth – Build high-level leadership and operational management experience in a fast-paced, large-scale healthcare environment.

Positive Work Environment – Join a company that values teamwork, inclusivity, respect, and employee well-being.

Shift Details

• Site Manager will work a minimum of five 8-hour shifts Monday - Friday
• This person will need to work a mix of morning and evening shifts to coach/develop your team.
• As the Site Manager, the person must be able to work outside these times depending on business needs.

• Valet Team Operating Hours
• Sunday - Saturday
• 6:00am - 11:00pm

Leadership Scope

• Establish and maintain a professional working relationship with hospital staff and administration
• Lead a team of 15 employees, guiding both frontline staff and site-level leaders to ensure safe, reliable, and customer-focused operations
• Oversee Valet and Parking Operations across a large hospital campus, ensuring safe, efficient, and reliable service
• Hire, retain, and develop top-tier talent, while maintaining high operational standards
• Oversight of daily scheduling logistics, training, and safety compliance
• Act as the point of escalation for operational issues and complaints, while maintaining smooth day-to-day operations

Minimum Requirements

• Over the age of 21 years old
• A High School Diploma or equivalent is required
• Eligible to work for any U.S. employer
• Possesses a valid, in-state, active driver's license (No temporary licenses or permits accepted.)
• 3–5 years of management experience in transportation, logistics, hospitality, or healthcare operations
• Experience managing large teams (15 employees) and overseeing frontline supervisors or leads

About You

You are a confident, people-first leader who thrives in a fast-paced, high-volume environment. You know how to motivate a large, diverse team and lead through others by empowering your team to take ownership of their work. You’re operationally and tech savvy, detail-oriented, and calm under pressure — the kind of leader who can balance safety, service, and efficiency with a smile.

You bring empathy, structure, and clear communication to your team every day, and you’re not afraid to roll up your sleeves and lead by example when the situation calls for it.

Are you ready to take the lead on one of Onsight Healthcare’s premier Valet Operations? Apply now to lead our team!

Summary and all Qualifications

As the Site Manager for our Valet Team, you will set the tone for excellence at one of our largest healthcare operations. You will ensure seamless Valet and Parking Operations across Atlantic Health's Overlook Medical Center campus, leading and mentoring your Valet Team.

You’ll work closely with hospital administration and your onsite team to ensure every interaction reflects Onsight Healthcare’s “people come first” philosophy. From safety and scheduling to training and client relations, you’ll have a direct hand in shaping the overall experience and operational success of the site.

Location

Overlook Medical Center – Summit, New Jersey

Shift Details

• Site Manager will work a minimum of five 8-hour shifts Monday - Friday
• This person will need to work a mix of morning and evening shifts to coach/develop your team.
• As the Site Manager, the person must be able to work outside these times depending on business needs.

• Valet Team Operating Hours
• Sunday - Saturday
• 6:00am - 11:00pm

Position Requirements

• Over the age of 21 years old
• A High School Diploma or equivalent is required
• Eligible to work for any U.S. employer
• 3–5 years of leadership experience managing large teams in transportation, logistics, or healthcare
• Experience managing large teams (15 employees) and overseeing frontline supervisors or leads
• Have possessed a clean driving record for the past 5 years
• Possesses a valid, in-state active driver’s license (Permits and temporary licenses not accepted)
• Ability to pass all onboarding screening processes
• Work a flexible, full-time schedule that includes days, evenings as needed
• Adequately operate apps/technology on a tablet and learn new software used for daily tasks
• Ability to effectively build relationships with hospital staff, and your team
• Can communicate clearly/effectively and motivate/lead a diverse team
• Must prioritize multiple tasks in a fast-paced environment
• Ability to work in a standing or sitting position for hours at a time in an outdoor environment
• This role will may require continuous standing throughout the entire shift, engagement in an outdoor environment that at times may include exposure to harsh elements including severe cold, rain, sleet, snow, and other inclement weather
• Physical involvement may include walking, standing, pushing, and pulling of various luggage/belongings, lifting up to 50 lbs, all while delivering outstanding customer service

Job Responsibilities

The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties/responsibilities may be assigned, and as an Onsight employee, you will be held to the highest professional standards.

• Lead a team of 15 employees, guiding both frontline staff and site-level leaders to ensure safe, reliable, and customer-focused operations
• Oversee Valet and Parking Operations across a large hospital campus, ensuring safe, efficient, and reliable service
• Hire, retain, and develop top-tier talent, while maintaining high operational standards
• Lead daily training, coaching, and development of the team to drive engagement and accountability
• Mentor and support site-level leaders to ensure the strengthening of your team
• Create and manage staff schedules to ensure full coverage and operational excellence
• Establish and maintain a friendly, professional working relationship with hospital staff and administration
• Develop and monitor key performance indicators (KPIs), such as safety compliance, and customer satisfaction
• Use weekly metric reporting to drive continuous improvement and deliver a white-glove customer experience
• Partner with your support leadership to ensure proper scheduling and operational safety
• Responsible for reporting and documenting incidents, accidents, or claims
• Conduct regular safety audits and ride-alongs to ensure compliance with protocols and regulations
• Act as the point of escalation for operational issues or complaints
• Collaborate with hospital administration, facilities, and security teams on scheduling, events, and special requests
• Maintain accurate records for incidents, accidents, and staff training
• Approve shift swaps or temporary assignments to maintain service continuity
• Monitor team equipment for maintenance, cleanliness, and readiness, including signage and safety equipment
• Coach team members on interactions, conflict resolution, dress code, and service standards
• Remain visible on-site to maintain team accountability and operational flow
• Other duties as assigned

Facility Requirements

• Additional facility requirements may apply

Compensation

• Starting Salary: $48k - $52k per year
• DailyPay App available (fees may apply)
• Annual Performance-Based Pay Raises
• Advancement Opportunities

Benefits

• All insurance options listed are available to Full-Time employees.
• Options are available after 60 days of employment.

• Uniforms provided
• Accrued Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• Short and Long-term Disability Insurance
• Life and Accidental Insurance

About Us

Onsight Healthcare provides our healthcare partners with comprehensive valet, healthcare, and customer service solutions that focus on patient care. Our business is not just delivering creative multi-service solutions, but building dynamic teams that function as an extension of our clients' healthcare facilities.

Onsight Healthcare is proud to be an Equal Employment Opportunity employer. We want applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, ancestry, disability, age, sexual orientation, or any other characteristic protected by law.

Salary : $48,000 - $52,000