EMR System Implementation and Support Special

OnPoint Medical Group is looking for an EMR System Implementation and Support Specialist to join the team. 

OnPoint Medical Group is a physician-led network, with a unique, progressive model of Physician Leadership in each of our family, internal medicine, OB-GYN and pediatric practices. OnPoint Medical Group is committed to expanding access to high-quality healthcare in our surrounding communities, in the most effective and affordable manner possible.

This position is required to be on-site as in person training and being onsite at clinics is a requirement of the position. Position will be based out of the corporate office in Highlands Ranch, CO. 

Summary

The Athena System Implementation and Support Specialist reports directly to the Director of Athena and is responsible for managing and supporting the athena EMR system for new and existing OnPoint Medical Group locations. 

This position is considered full time and schedule will be Monday through Friday typically 40 hours per week.  After hours and On-call maybe necessary during certain events or projects.

This role provides system implementation, optimization, training, and ongoing application support to end users. The Specialist plays a key role in onboarding new practices, supporting go-lives, and ensuring system integrity and workflow efficiency across the organization. This position also leads orientation-based system training for newly hired Medical Assistants (MAs) and Patient Care Coordinators (PCCs).

This position will be located at the corporate office in Highlands Ranch, CO but must be able to travel to the locations throughout Colorado. 

Essential Duties and Responsibilities

The following statements are illustrative of the essential duties of the position and do not include other nonessential or peripheral duties that may be required. Management reserves the right to modify or change job functions as needed.

• Reports to and collaborates with the Director of Athena.
• Manages the Athena ticketing system, including prioritizing, assigning, and monitoring end-user requests, with attention to urgent issues.
• Supports system implementations, optimization initiatives, upgrades, and go-live activities for new and existing locations.
• Provides onboarding and orientation training for newly hired Medical Assistants (MAs) and Patient Care Coordinators (PCCs), ensuring proficiency in Athena workflows and system navigation.
• Translates system configurations and workflow validations into effective training environments.
• Develops training materials and delivers presentations in both classroom and one-on-one settings.
• Provides ongoing education and support for end users, including troubleshooting and workflow improvement guidance.
• Collaborates with internal and external implementation teams.
• Partners with the Compliance Department to ensure the integrity and regulatory compliance of the EMR system.
• Drives continuous improvement through trend reporting, system analysis, and monitoring of key performance metrics.
• Builds, generates, and analyzes system and operational reports.
• Manages multiple projects and priorities within flexible time frames; adapts to shifting organizational needs.
• Participates in on-call and remote resolution activities as required.
• Performs other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education and Experience

• Athena experience required
• Epic experience preferred
• Minimum of three (3) years of EMR experience
• Integration and practice onboarding experience preferred
• End-user training experience preferred
• Experience presenting to small and large groups in classroom settings, as well as one-on-one training
• High school diploma or GED required
• Current driver’s license and auto insurance required

Customer Service Excellence

• Provide customer service consistent with clinic mission and values.
• Demonstrate courtesy and respect when interacting with patients, families, and staff.
• Maintain patient confidentiality in accordance with HIPAA and company policies.
• Follow proper chain of command for patient complaints and issue resolution.

Language Skills

• Ability to effectively present information and respond to questions from managers, patients, and the general public.

Mathematical Skills

• Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.

Reasoning Ability

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Aptitudes and Temperaments Required

• High energy level with the ability to adapt to a dynamic and fast-paced environment.
• Makes decisions based on facts and company policy.
• Demonstrates compassion, quality, loyalty, and conscientiousness.
• Builds and maintains effective working relationships with patients, families, and staff.

Job Elements / Working Conditions

• Regularly required to stand, reach, talk, and hear.
• Travel between sites and locations required.
• Flexibility for non-traditional work hours during pre- and post-go-live activities.
• Occasionally required to walk, sit, stoop, kneel, crouch, or crawl.
• Frequently lift up to 10 pounds and occasionally lift more than 25 pounds.
• Specific vision abilities include close vision, distance vision, and ability to adjust focus.
• Must have valid drivers license and transportation to travel between locations.

 Benefits Offered for Full-Time Employees:

• Health insurance plan options for you and your dependents
• Dental, and Vision, for you and your qualified dependents
• Company Paid life insurance
• Voluntary options for short-term disability, and long-term disability coverage
• AFLAC Plans
• FSA options
• Eligible for 401(k) after 6 months of employment with a 4% match that vests immediately
• Paid Time-Off earned

Salary: $26.00 - $32.00 per hour

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

OnPoint Medical Group is an EEO Employer.

This position will be posted for a minimum of 5 days and may be extended.