Manager, Investment Services Sales

Job Summary

The Manager, Investment Services Sales leads a high-performing team of financial advisors, driving the growth and success of the Investment Services team through sales leadership, strategic planning, and exceptional member service. This role is responsible for sales and service management, creation and attainment of Advisor performance goals, recruiting and maintaining the advisor team, and ensuring financial solutions support the financial well-being of members. This role will foster collaboration across branches, coach advisors, and ensure that regulatory and broker-dealer policies are met.

Essential Functions

• Build and maintain a high-performance, member-centric sales culture across the Investment Services team
• Lead the Advisor team in recruitment and hiring, setting goals, providing guidance and coaching, evaluating performance, and reviewing sales pipeline activity.
• Develop individual advisor scorecards, business plans, and performance metrics aligned with team and OnPoint’s strategic plan.
• Guide advisors in offering personalized financial plans and investment and insurance solutions that align with each member's financial goals.
• Implement and maintain a standardized sales and service delivery model, including comprehensive financial planning practices.
• Ensure advisors document member interactions accurately and thoroughly in CRM and follow established prospecting, pipeline, and sales documentation processes.
• Provide sales leadership in the development and execution of Investment Services marketing campaigns and promotions.
• Ensure the development, tracking, and management of an effective sales pipeline driven by referrals from credit union channels and marketing activity.
• Partner with the SVP, Investment Services to evaluate and refine advisory, insurance, and investment solutions and expand offerings to meet evolving member needs.
• Mentor advisors in navigating branch partnerships, building referral networks, and establishing ongoing relationships with credit union employees.
• Prepare department reports, advisor scorecards, and dashboards to monitor key metrics and outcomes.
• Coach and monitor adherence to all relevant sales, service, and documentation policies, as well as broker-dealer and regulatory standards (e.g., FINRA, SEC, BSA/AML).
• Reinforce a culture of ethical conduct and acting in the member’s best interest at all times.
• Other duties as assigned
  
  

Knowledge, Skills & Competencies

• Models excellent sales and member service behaviors and able to coach others in this area.
• Demonstrates understanding of the correlation between sales & service.
• Demonstrates leadership skills to lead and motivate others to perform their best.
• Demonstrates strong presentation skills.
• Demonstrates high level of member service, professionalism, sales, problem solving, organization, motivation to accomplish defined goals, and self-management skills.
• Strong technology and computer skills with demonstrated ability to troubleshoot laptops and connectivity issues, to obtain, manipulate and analyze data from multiple sources and formats, proficiency with Microsoft Office (Outlook, Excel, Word and PowerPoint), understanding of cybersecurity concepts.
• Able to coordinate a variety of assignments simultaneously and prioritize work.
• Able to work effectively as part of a team with strong interpersonal communication skills.
• Able to be self-directed and function under limited supervision.
  
  

Qualifications

• Bachelor’s degree required, Finance, Business, or related field, preferred.
• Minimum of 5 years of experience in investment sales, financial advising, or financial services leadership.
• FINRA Series 7, 63, 65, or 66.
• Strong working knowledge of investment and insurance products, financial planning, and applicable regulatory guidelines.
• Proven ability to lead, coach, and inspire financial advisors to achieve sales goals and deliver exceptional member experiences.
  
  

Securities And Investment Advisory Services Are

Securities offered through Raymond James Financial Services, Inc., Member FINRA / SIPC. Investment advisory services offered through Raymond James Financial Services Advisors, Inc. OnPoint Community Credit Union and OnPoint Investment Services are not registered broker/dealers or registered investment advisers, and are independent of Raymond James Financial Services, Inc. and Raymond James Financial Services Advisors, Inc.