Fraud Detection & Prevention - Fraud Investigator - Mitigation

Overview

The Fraud Investigator is a contributing member of the Fraud team, supporting our charter to balance fraud prevention with member service, recover funds when possible, while operating within regulatory compliance, and applying the appropriate guidelines.

The Fraud Investigator position will also support the team through prevention and mitigation of fraud, including identification of trends, monitoring transactional queues, and working with the Fraud Support team to educate and inform members regarding account-level abuse, risk, and potential losses.

Responsibilities

• Actively work through account fraud monitoring queues and reports, focusing on mitigation efforts and identifying fraudulent activity patterns within wire, external transfers, mobile fraud, etc.
• Analyze cases for risk assessment, making determinations if fraudulent activity exists or has the potential to incur, and take appropriate actions to either stem monetary loss or restrict accounts to further investigate root cause.
• Identify member consumerism patterns, purchasing activity which may be considered ‘out of pattern’, transaction behavior from suspicious trends, utilizing all tools, and researching member accounts and relationships for appropriate action.
• Assisting internal and external members with inquiries and concerns related to account level risk and potential fraud activity and risk assessment, through multiple channel sources (phone, email, mail, internal delivery systems)
• Managing communications with members, other financial institutions, law enforcement, and appropriate parties involved in the investigation of fraud; interviewing for insightful information
• Other duties as assigned
  
  

Knowledge, Skills & Competencies

• Solid operational experience, with the ability to learn rapidly and adapt quickly to changing situations
• Evaluate requests for risk assessment relative to account activity, and perform maintenance level functions for membership accounts including online and mobile restriction, overall account limitations, and potential closure.
• Ability to work within an environment that is not easily defined within codified process and procedures, an eagerness to build a cumulative knowledge about risk and fraud across products and services, and looking for continuous improvement for the team and our members.
  
  

Qualifications

• 1 year of experience with bank loss prevention, with a demonstrated history of excellent judgement skills
• 1-3 years of experience in a customer service oriented role in financial services, and/or in back office operations in financial services
• High School Diploma required
• Experience with banking, risk management, fraud detection/investigation experience preferred
• Excellent communication skills both written and verbal
• Understands procedures and policies related to transaction fraud, processing, and decision-making, to include general knowledge of fraud prevention controls and monitoring systems
• Effective analytical skills and organizational skills.
• Outstanding interpersonal skills; a team player who encourages and models collaboration and positive problem resolution.
• Exceptional communication, writing, and customer service skills, and ability to maintain professionalism and a positive attitude.
• Manages time and resources to ensure all work is completed accurately and on schedule.
• Ability to coordinate and complete a variety of assignments simultaneously and prioritize work.
• Ability to collect and analyze information, problem solve and make decisions through observation and inference.
• Ability to work well in a team environment that promotes inclusiveness and communication among team members with a constructive, respectful attitude.
• Works independently, with minimal supervision.
• Strong attention to detail; consistently achieve thoroughness and accuracy in work.
• Understanding of credit union operations, procedures and applicable regulations.
  
  

At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.

We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.