Fraud Business Analyst

Job Summary

We are seeking a detailed-oriented and analytical Fraud Business Analyst with strong SQL skills to join our growing fraud team. In this role you will be responsible for identifying, analyzing, and mitigating fraudulent activities across our platforms. You will leverage data to drive insights, and work cross-functionally to enhance the fraud detection and prevention strategies. This role plays a critical role in the continuous improvement of the Fraud Department’s performance against OnPoint’s business objectives. The Fraud Business Analyst is responsible for understanding the key business processes and systems of the department, identifying opportunities for improvement and recommending solutions, as well as tracking the impact of implementations. This role works closely with OnPoint’s Technology and Project Management Office departments as well as third-party vendors to capture business requirements and translate functional needs into technical specifications.

Essential Functions

• Analyze large data sets to detect emergent fraud patterns, trends, and anomalies. Develop and maintain SQL queries to support ongoing transaction monitoring, fraud reporting, and regulatory compliance controls. Scope of analysis may include the creation of dashboards, the development of KPI’s, as well as providing data insights to support investigations into suspicious activity and the collection of requested audit materials.
• Collect, verify, and evaluate information from various data sources, including first-person interviews and observations. Perform analysis, employing various advanced statistical techniques and tools, to provide insight and answers to topical business questions. Participate in the evaluation and implementation of fraud tools and technologies.
• Present data and analysis in a clear and concise manner, enabling diverse audiences to quickly understand the results and recommendations. Communication of results will influence both data-driven strategic decisions as well as the success of change management efforts in daily operations.
• Collaborate with cross-departmental partners to achieve a holistic view of opportunities for improvement and feasible solutions. Serves as a resource to the Fraud Department team members as well as direct and indirect stakeholders of approved projects.
• Propose, plan, and execute recommended solutions. Simultaneous management of multiple projects at various stages is expected, in addition to regular communication of project progress and outcomes. Translate business needs into technical requirements for system improvement or software implementations.
• Create and maintain detailed documentation of workflows, systems, and technical applications that reflects the most recent information. Assist in training material development and delivery for internal and external audiences.
• Support the daily operation of the Fraud Department, assisting in processing and coverage for other Fraud Management team members, as needed.

Knowledge, Skills & Abilities

• Demonstrated data analysis skills and business operations expertise. Excellent business acumen and creative problem-solver with a keen attention to detail.
• Experience with data visualization tools such as Power BI, Tableau or similar. Strong SQL skills with the ability to write complex queries, extract and transform data.
• Proven project management skills, familiarity with various methodologies. Strong attention to detail and excellent organizational skills.
• Superior communication skills, including relationship management and presentations. The ability to select the most effective communication channel for the message.
• Strong understanding of relevant technology such as payments applications, AML/BSA software, services, and vendors. Broad knowledge of banking principals and applicable regulatory controls.
• Strong time management and work prioritization skills. Ability to both work independently and as a part of a team.
• Excellent judgement and ability to maintain a high level of confidentiality

Experience Requirements

• Bachelor's Degree or equivalent experience in business, computer science or related field.
• Five years demonstrated experience in business analysis, project management, program management, process modeling and application design, or the equivalent combination of education and/or relevant experience, required.
• Five years working in the financial industry, preferred.
• Technical proficiency in Microsoft Excel including macros, DAX and SQL

Physical Requirements

OnPoint Community Credit Union is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Please visit our website at: www.onpointcu.com

At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.

We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.