Consumer Lending Systems Analyst

We’re in the financial services industry, but we’re not a bank. We’re in the “people” business. Inspired by the credit union philosophy of “people helping people,” we’ve developed a strong and growing tradition of investing in our employees, our members, and our community.

OnPoint is the largest community owned credit union in Oregon – and we’re growing! Our growth provides great opportunities for you to reach your personal and professional goals. We value enthusiasm, commitment to outstanding performance, and providing opportunities to truly make a difference. If you are looking to join a team of dedicated, collaborative, and passionate individuals, OnPoint is looking for our next Consumer Lending Systems Analyst. We invite you to explore and grow your career with us!

JOB SUMMARY:
The Consumer Lending Systems Analyst executes thorough User Acceptance Testing (UAT), protocols, manages validation activities, supports product implementations, escalates system issues for resolution, and ensures the quality and accuracy of Lending enhancements and deployments. The administrator serves as a key resource in the end-to-end implementation lifecycle and ongoing system support.

ESSENTIAL FUNCTIONS:

• Support the implementation of Lending Origination System (LOS) products and modules, including configuration, testing, and deployment activities.
• Develop, coordinate, execute, and document UAT test cases for LOS enhancements, upgrades, rate changes and new feature implementations.
• Exercise discretion and independent judgement in the development of detailed specifications to support specific business needs while considering impacts to other departments and user experience.
• Assist in the development of detailed specifications to support specific business needs, taking into consideration the potential impacts on other departments and user experience.
• Exercise discretion and independent judgment in monitoring and documenting system issues, escalating unresolved problems to senior administrators or IT teams.
• Validate system changes to ensure they meet business and compliance requirements.
• Collaborate with business users to gather requirements, provide training, and ensure system adoption.
• Maintain accurate records of test results, issues, and resolutions within the designated tracking system.
• Assist in the preparation of process updates, end-user documentation, and training materials.
• Participate in post-implementation reviews to assess project success and identify areas for improvement.
• Support audit reviews by retrieving documents and verifying system accuracy.
• Additional projects, responsibilities, or other duties assigned.

KNOWLEDGE, SKILLS & COMPETENCIES:

• Strong knowledge in consumer lending and loan products to support system configuration, testing, and deployment activities.
• Strong competency in working with LOS and core software applications to validate system changes and ensure business and compliance requirements are met.
• Strong organizational, analytical, and problem-solving abilities to monitor, document, and resolve system issues, as well as participate in post-implementation reviews.
• Effective project management skills to prioritize and manage multiple tasks, including long- and short-term projects, in a dynamic and growth-oriented environment.
• Effective communication skills for collaborating with business users, IT teams, and vendors, and for providing training and gathering requirements.
• Adept at identifying and improving deficient processes and procedures and implementing solutions to enhance system adoption and performance.
• Ability to maintain confidentiality when handling sensitive information related to system issues and user documentation.
• Capable of working under tight deadlines, especially during configuration, testing, and deployment phases.
• Quick to learn new software applications as needed to support evolving business needs and LOS enhancements.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in business, computer science or related field, or equivalent work experience
• Minimum 2 years’ experience demonstrated in business analysis, process modeling, and application design, and project management
• Ability to work periodic evening and weekend hours as required

PREFERRED QUALIFICATIONS:

• Prior consumer lending experience in a financial institution highly preferred
• Understanding of the software development life cycle a plus
• Prior experience with MeridianLink and Fiserv DNA backend configurations preferred

At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.