Senior Vice President, Client Management

Who We Are and Why Join Us

At OnMed our purpose is simple but powerful...to improve the quality of life and sense of well-being in our communities by bringing access to healthcare to everyone, everywhere. Our path to everywhere has already begun, with our innovative CareStation, a small but mighty, Clinic-in-a-Box, bringing #healthcareaccess anywhere with an outlet to plug it in. Poised to become a key component in America's public health infrastructure, the OnMed CareStation is the only tech-enabled, human-led, hybrid care solution that combines the comprehensive experience, trust and outcomes of a clinic, with the rapid scalability of virtual care.

At OnMed, every role, everyday, is directly impacting the communities we serve. You'll join a high-performing purpose-driven team, innovating to break down the barriers that keep people from the care they need.

This is not just a job...it's a movement to bring access to healthcare where and when people need it most. It's healthcare that shows up.

Who You Are

You are a dynamic and strategic Client Management Leader with a strong track record of leading client relationship strategies across key accounts. This role will be responsible for maximizing client satisfaction, accelerating account growth, and delivering measurable impact for both our clients and their end-consumers. You bring a proven track record of managing complex, high-value client partnerships, driving revenue in a B2B2C environment, and leading cross-functional teams with a relentless focus on outcomes.

Role's Responsibilities

Client Relationship and Strategies

• Develop strategic client strategies across different verticals and client groups, cultivating c-suite relationships and long-term success plans.
• Own the end-to-end client lifecycle intimately—from client activation through renewal—ensuring seamless delivery, and sustained value realization.
• Drive organic growth and upsell opportunities through data-driven insights, impact story, understanding of client objectives, and a deep grasp of consumer needs.

Client Coach and Whisperer

• Partner closely with clients to maximize the impact of CareStations in the clients' catchment areas - local community, employee base, patient population, etc.
• Coach and empower clients to take full ownership of CareStation performance, utilization, and steerage—fostering accountability for community and captive populations.

Revenue & Performance Impact

• Deliver on revenue targets and key KPIs, including client retention, upsell, and lifetime value.
• Support business development and account growth, as needed.
• Partner with Sales, Marketing, and Operations to design and deliver solutions tailored to both client and consumer impact.

Team Leadership & Cross-Functional Execution

• Build, mentor, and lead a high-performing Client Management team.
• Collaborate with Sales to align client strategies with broader business objectives.
• Establish and continuously improve scalable processes for success planning, MBRs, QBRs and KPI reporting.
• Perform other related role's responsibilities as assigned.

Requirements

Knowledge, Skills & Abilities

• Strategic Client Partnering: Ability to operate as a trusted advisor to executive stakeholders.
• Outcome-Oriented Leadership: Focus on metrics that matter — impact, retention, growth.
• Payer Industry Experience: Demonstrated experience working with health insurance payers, including commercial, Medicare Advantage, and/or Medicaid managed care organizations.
• Customer-Centric Thinking: Understanding how enterprise clients create value for end-users/consumers.
• Collaborative Execution: Aligns internal teams to deliver measurable client outcomes.
• Client Relationship Management: Deep understanding of enterprise client lifecycle, success planning, and strategic account management.
• B2B2C Business Models: Strong grasp of how to navigate and drive value across both business partners and end-consumers.
• Communication & Relationship Building: Clear, concise, and persuasive communication with c-suite clients and internal leadership. Ability to earn trust quickly and influence both internal and external stakeholders.
• Strategic Thinking: Ability to align client goals with organizational capabilities and long-term vision.
• Problem Solving: Proactively addresses client issues, uncovers root causes, and delivers solutions. Understand the pushes and pulls of a rapidly scaling young business.
• Ability to travel up to 50% of time.

Education & Experience

• Bachelor's degree required; MBA or advanced degree strongly preferred.
• 15 years in client management, customer success, or strategic partnerships, including 2 years at the VP level.
• Prior experience with healthcare payers strongly preferred.
• Proven experience managing enterprise and strategic clients in a B2B2C business model from various industries (e.g., hospitality, consumer products, consumer services, etc.).
• Track record of driving revenue and impact through client relationships.
• Strong commercial acumen and consultative selling mindset.
• Excellent executive presence, communication, and stakeholder management.
• Demonstrated success building long-term strategic partnerships.
• Experience working in high-growth and fast-paced environments.

Benefits

OnMed provides a competitive salary and benefits package, including unlimited PTO and paid holidays.

The base salary range for this role is up to $225,000 commensurate with the candidate's experience.

OnMed is a proud equal opportunity employer. All qualified applicants will be considered without regard to race, color, creed, religion, gender, sexual orientation, national origin, genetic information, disability, age, marital status, veteran status, or any other category protected by law.