Manager, Technical Services (IT)

Who We Are and Why Join Us

At OnMed our purpose is simple but powerful...to improve the quality of life and sense of well-being in our communities by bringing access to healthcare to everyone, everywhere. Our path to everywhere has already begun, with our innovative CareStation, a small but mighty, Clinic-in-a-Box, bringing #healthcareaccess anywhere with an outlet to plug it in. Poised to become a key component in America's public health infrastructure, the OnMed CareStation is the only tech-enabled, human-led, hybrid care solution that combines the comprehensive experience, trust and outcomes of a clinic, with the rapid scalability of virtual care.

At OnMed, every role, everyday, is directly impacting the communities we serve. You'll join a high-performing purpose-driven team, innovating to break down the barriers that keep people from the care they need.

This is not just a job...it's a movement to bring access to healthcare where and when people need it most. It's healthcare that shows up.

Who You Are

You are an experienced and strategic leader with deep experience managing the delivery, support, and continuous improvement of IT services across the organization. This role ensures that IT systems, infrastructure, and service operations run smoothly, securely, and effectively to support the business's goals and day-to-day operations. You bring hands-on experience to mentor others with your strong technical knowledge, and you excel at delivering with a customer-service mindset.

Role's Responsibilities

• Plan and oversee the delivery of IT services, including help desk support, system administration, and user support functions.
• Develop, implement, and manage scalable service models and instill best practices to ensure efficient and consistent service delivery.
• Ensure the reliability, performance, and security of IT infrastructure (networks, servers, cloud services, etc.).
• Manage IT service budgets, procurement of software/hardware, and asset lifecycle tracking.
• Manage vendor relationships and service level agreements (SLAs) to ensure quality and cost-effective IT services.
• Collaborate with other technical leaders to understand their IT needs and implement solutions that align with organizational goals.
• Ensure compliance with internal policies, data privacy regulations, cybersecurity standards, and industry best practices.
• Develop and maintain documentation related to systems, policies, and procedures.
• Lead and mentor a team of IT support professionals, including training, and professional development.

Requirements

Knowledge, Skills & Abilities

• Extensive experience with Microsoft technologies including Windows OS 10/11, Windows Server, Entra ID and the Microsoft 365 suite.
• Experience with cloud platforms (e.g., Microsoft Azure, AWS), including IAM, management of RBAC, Compute, Network, Storage resources, and backup and recovery solutions.
• Networking expertise - experience with deployment, configuration and management of DNS, DHCP, VPN, Firewall solutions, rules and policies.
• Strong knowledge of ITIL, service desk operations, and incident/problem/change management.
• Experience implementing security and compliance solutions such as Microsoft Defender and Intune.
• Scripting and automation using PowerShell is highly desired.
• Excellent leadership, interpersonal, and team management skills.
• Strong analytical, organizational, and problem-solving abilities.
• Exceptional communication skills, both written and verbal.

Certifications (Preferred):

• ITIL Foundation or higher
• CCNA/CompTIA Network /Security
• Microsoft Certified: Azure Administrator Associate (AZ104)
• Microsoft Certified: Azure Solutions Architect (AZ305)
• PMP or other project management certification

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 5 years of experience in corporate IT service management or IT operations.
• 2 years in a leadership or managerial role.

Benefits

OnMed provides a competitive salary and benefits package, including unlimited PTO and paid holidays.

The base salary for this role is up to $125,000 commensurate with the candidate's experience, plus an annual discretionary performance bonus.

OnMed is a proud equal opportunity employer. All qualified applicants will be considered without regard to race, color, creed, religion, gender, sexual orientation, national origin, genetic information, disability, age, marital status, veteran status, or any other category protected by law.