What are the responsibilities and job description for the IT Support Specialist position at Onix Group?
The Onix Group is a longstanding organization that currently manages and operates a diverse collection of commercial real estate, hotels, long-term care facilities, addiction treatment centers, and much more. The Onix Group is headquartered in Kennett Square, but continues to grow its collection of business ventures to include operations across the Mid-Atlantic Region with ample opportunities to learn and expand with the company. We are currently looking for an IT Support Specialist to Join our Team!
Onix Group rewards it’s employees for their hard work and dedication to providing the best service possible, with a wide-range of benefits and perks to show we care.
BENEFITS AND PERKS WE OFFER
Benefits
- Competitive Salary
- Affordable Medical, Dental, and Vision Benefits for You & Your Family
- 401k Retirement With Company Match
- Company Paid Life Insurance
- Flexible Spending Accounts (FSA) & Health Reimbursement Accounts (HRA)
- Paid Time Off - Vacation, Personal, Sick Days & Paid Holidays
- Short-term Disability and Maternity Leave Options, Personal and Family Medical Leave
- Company provided Life and Long Term Disability Coverage
Employee Perks Program
- Tickets At Work for Discounted Entertainment Tickets!
- Tuition Reimbursement
- Employee Assistance Program
- Free Will/Estate Preparation Services
- Optional Legal & Identity Protection Services
- Verizon Wireless Discount
Responsibilities and Duties
The IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.
- Maintain daily performance of computer systems. Install, modify, and repair computer hardware and software. Clean up computers.
- Respond to email messages for customers seeking help. Walk customers through the problem-solving process.
- Run diagnostic programs to resolve problems. Run reports to determine malfunctions that continue to occur. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users. Write training manuals. Train computer users.
- Bachelor’s degree preferred
- 3-5 years in field experience (minimum) required
- working knowledge of fundamental operations of relevant software, hardware and other equipment
- Critical problem solving skills
- Working with third party vendors to resolve issues in a timely manner
- Troubleshooting oriented mindset
- knowledge and experience of customer service practices
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APPLICATION EXPERIENCE PREFERRED:
- Microsoft Office:
- Office 365
- Excel
- PowerPoint
- Word
- Outlook
- Zoom Video Conference
- Microsoft Teams
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UTILITY EXPERIENCE INCLUDES BUT NOT LIMITED TO:
- Operating and Network system experience includes but not limited to:
- Windows 10
- Hardware experience includes but not limited to:
- Scanners
- Personal and network computers
- Laptops
- Wireless Access Points
- Printers
- Network media
- Routers
- Switches
- Office equipment included but not limited to:
- Copiers
- Telephony equipment
