Intimissimi Floor Supervisor FT at its Sono Collection, CT - ICK4 location

Floor Supervisor

The Floor Supervisor is a mentor figure, company and brand ambassador for the store team and 
works in partnership with the Assistant Store Manager or Store Manager. The Floor Supervisor is
always putting into practice Calzedonia Group Key Values: Open Mind, Passion, Pragmatism, 
Teamwork and Goal Orientation.

The Floor Supervisor plays a key role that supports Store Management in ensuring clients 
experience high quality service, providing reports, executing sales strategies, in-store training, 
store operations together with the store team. This position is a valuable source of knowledge 
who contributes their expertise to enhance organizational efficiency, company, and brand 
knowledge. Having high energy and a positive, outgoing mindset is essential as a Floor 
Supervisor. 

Operations
• Customer Service
• Training
• Visuals Merchandising
• Inventory Control
• Coordinates projects, daily/weekly duties with store team in partnership with Assistant 
Store Manager or Store Manager

Core Values and Key Skills
• Leadership style that creates a positive environment that promotes learning culture.
• Open Mind
• Passion
• Punctuality
• Integrity and Accountability
• Pragmatism
• Goal Orientation
• Customer Service
• Product Knowledge
• Efficient in internal POS systems 
• Problem Solving
• Organization
• Communication and Active Listening
• Attention to detail.
• Delegation

Team Dynamic 
• Liaison between Store Leads, Sales Ambassadors, and Store Management to ensure
clients experience high quality customer service, completing store operations efficiently 
and implementing sales strategies thus meeting and exceeding commercial goals.
• Provides training to Store Leads and Sales Ambassadors, may include cross-department 
functions.

Career Advancement Opportunities
The Floor Supervisor may be assigned other responsibilities as the direct manager deems fit, 
pending the company’s business needs and career development purposes. Floor Supervisors 
career path progression can grow into Store Management positions within the same location or 
other locations.

Responsibilities
• Effectively communicate goals, objectives, and expectations with team
• Ensure each team member takes part in chat-ins at the start of their shifts and before 
leaving for the day.
• Delegate according to individual’s knowledge and skill set to effectively achieve results.
• Open and willing to try different approaches to resolve issues.
• Perform in a consistent, timely and effective manner in accordance with established 
company and department specific policies and procedures.
• Maintain a professional working relationship with all team members and management.
• Company and Brand Alignment: Utilize retail training material according to company and 
brand strategies. 
• Training new hires on retail topics, such as: product knowledge, customer service and 
internal systems
• Assist and motivate store team to consistently deliver quality customer service and 
positive interactions with each guest.
• Shares responsibility of opening, closing, visuals merchandising and stock duties with 
store team

JOB REQUIREMENTS

• Eligibility to work in the US for any Employer
• High School graduate or equivalent
• Minimum 1-2 years of experience in customer service and contemporary retail industry preferred.
• Strong verbal and written communication skills
• Commitment, being self-motivated and goal oriented
• Problem solving
• You are able to work a flexible schedule, including nights, holidays and weekends
• You are a people person! Working with a team to accomplish store goals, genuinely enjoying an environment of fun music and building connections with our guests for the best shopping experience.
• You are able to lift in excess of 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)

COMPENSATION & BENEFITS PACKAGE

• Base Salary plus monthly bonus based upon budget achievement, store volume and location.
• Medical Insurance
• Pet Insurance
• Paid Time off
• Paid Parental Leave *Must meet eligibility requirements
• 401(K) matching
• Pre-Tax commuter benefits for transit and parking
• Sign on Bonus
• Referral bonus
• Employee Discount
• Free Uniform, and so much more!

Accelerate your skills and build a foundation for your career!